Personal Lines Customer Service Representative

Zander Insurance Agency; Nashville (TN); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

401(k) match

Employer-paid health insurance

PTO + holidays

Hybrid schedule

ESOP participation

Job summary

Zander Insurance is hiring a Personal Lines Customer Service Representative (CSR) to support clients, maintain policies, and handle inquiries. This hybrid role offers strong compensation and growth opportunities within our 100-year-old firm.

You will engage with clients via calls and emails, coordinate with account managers, and assist with documentation while delivering exceptional service in a fast-paced environment. Licensing support provided.

Qualifications

• Experience in customer service, preferably in insurance.
• Strong written and verbal communication skills.
• Ability to multi-task and adapt in a fast-paced environment.
• Typing speed of 45 WPM or faster.
• Will obtain Property & Casualty license within 6 months; company covers cost.

Responsibilities

• Support clients in maintaining policies and handling inquiries.
• Proactively contact clients via calls and emails for information and updates.
• Collaborate with Account Managers to address client needs and document processes.
• Provide excellent service and maintain accurate client records.

Skills

Client Support

Excellent communication

Team player

Tech-savvy

Licensed (P&C) readiness

Fast typing 45 WPM

Job description

Personal Lines Customer Service Representative

4 days ago Requisition ID: 1796

Elevate Your Career with Zander

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Insurance Customer Service Representative (CSR) and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Why Zander?

Unmatched Compensation:

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success through the distribution of ownership shares. Currently, 30% of team members have share values exceeding $500,000!
• Path to $100K+: Advance to a Personal Lines Account Manager role and boost your earnings potential.

Outstanding Benefits:

• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities.

Your Role:

• Client Support: Help clients maintain their policies, handle inquiries, and process documentation.
• Proactive Communication: Engage with clients through calls and emails to gather necessary information and provide updates.
• Team Player: Join a supportive team environment focused on professional growth and exceptional service.
• Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately.

Who You Are:

• Service-Oriented: You have a high service aptitude and the heart of a teacher.
• Reliable & Adaptable: You thrive in a fast-paced environment and are dependable.
• Tech-Savvy: You have the tools and ability to work from home efficiently.
• Licensed: Able to obtain Property & Casualty licensure within 6 months of hire date, if not already licensed. Cost covered by Zander.
• Fast Typer: Your typing speed is at least 45 WPM.

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Use office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
• The employee is occasionally required to use hands and fingers to operate, handle, and reach;
• Specific vision abilities required by this job include close vision and the ability to adjust focus;
• Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand for extended periods of time up to 7 hours per day;
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
• Physical, consistent attendance during normal working hours within a standard 40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

COMMUNICATION NOTICE

As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.