Personal Lines Account Manager

Zander Insurance Agency; Nashville (TN); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Hybrid schedule

ESOP ownership

401(k) match

Paid time off

Competitive compensation

Job summary

Zander Insurance Agency in Nashville, TN seeks a Personal Lines Account Manager to serve as the primary contact for clients, guiding them through personal insurance coverage and policy updates. You will address client needs, coordinate with carriers, and advocate for customers in a fast growing, employee-owned firm.

We offer industry-leading pay, a strong benefits package, ESOP ownership, 3 weeks PTO, a hybrid schedule and in-office training for Nashville hires, with potential remote options for

Qualifications

• Must hold a Tennessee Property and Casualty license.
• Experience in a high-volume call environment.
• Strong written and oral communication skills.
• Proficient in Microsoft Office; typing speed ≥45 WPM.

Responsibilities

• Serve as the primary point of contact for clients and guide them through personal insurance coverages.
• Handle client inquiries and policy changes; discuss policies and updates with clients.
• Communicate with insurance carriers for quotes and endorsements.
• Review client renewals to ensure proper coverage.

Skills

Customer service

Communication

Tech-savvy

Typing speed 45 WPM

Education

Property & Casualty license (Tennessee)

Tools

Microsoft Office Suite

Job description

Elevate Your Career with Zander: Personal Lines Account Manager

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Account Manager and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Why Zander?

Unmatched Compensation:

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!

Outstanding Benefits:

• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Hybrid Schedule
• Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

Your Role:

As a Personal Lines Account Manager, you’ll be the primary point of contact for clients, guiding them through their personal insurance coverages, addressing their needs, and advocating for them. Your responsibilities include:

• Managing client inquiries and policy changes.
• Assisting clients with their coverage needs.
• Regularly contacting clients to discuss policies and potential updates.
• Communicating with insurance carriers for quotes and policy endorsements.
• Reviewing all client renewals to ensure proper coverage.
• Staying updated on industry trends and regulations.

Who You Are:

• Passionate and Hardworking: You have high service aptitude and the heart of a teacher.
• Reliable and Adaptable: You thrive in a fast-paced environment.
• Experienced: You hold a Property and Casualty license in Tennessee and have experience in a high-volume call environment.
• Adept Problem Solver: You enjoy finding solutions to complex challenges.
• Skilled Communicator: Strong written and oral communication skills with excellent analytical abilities.
• Tech-savvy: Proficient in Microsoft Office Suite with a typing speed of at least 45 WPM.

Note: Nashville-based hires will work in-office during training. While this role is posted as hybrid, full‑time remote arrangements may be available for experienced Personal Lines Account Managers who reside in Tennessee outside the Nashville area, based on location and business needs.

ESSENTIAL FUNCTIONS:

• Use of office equipment including personal computer, multiple screens, printer, fax machine, scanner and telephone;
• The employee is occasionally required to use hands and fingers to operate, handle, and reach;
• Specific vision abilities required by this job include close vision and the ability to adjust focus;
• Communicate effectively in English, writing and verbally in person, via email, video meetings and telephone;
• Communicate effectively via telephone for extended periods of time, up to 7 hours per day;
• Ability to pay attention, listen actively, analyze problems and evaluate options, focused on task, multi‑task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast‑paced environment and interact appropriately with others;
• Sit & stand for extended periods of time up to 7 hours per day;
• Must be able to walk up and down stairs (there are no elevators in the 2‑story main office Building);
• Physical, consistent attendance during normal working hours within a standard 40‑hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

COMMUNICATION NOTICE

As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.