Identity Theft Specialist

Zander Insurance Agency; Nashville (TN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

401(k) Match

ESOP Ownership

Employer-paid Medical insurance

Generous HSA Contributions

PTO & Holidays

Hybrid Schedule

Job summary

Zander Insurance is seeking an Identity Theft Specialist to be the primary contact for customers interested in identity protection. You will guide clients through purchasing plans, address data breach questions, and assist with policy upgrades.

The role blends customer service with sales in a supportive team, with hybrid work options and a lucrative compensation package. The company emphasizes growth, internal promotion, and a solid 100-year legacy, offering stability, a strong 401(k) match,

Qualifications

• Experience in customer service or sales is a plus.
• Strong written and verbal communication skills are essential.
• Proficiency with Microsoft Office Suite and ability to type 40 WPM.

Responsibilities

• Respond to general inquiries about Zander Identity Theft Protection.
• Sell and/or upgrade IDT Coverage to customers and their families.
• Address questions about data breaches and security.
• Handle inbound and outbound calls and emails.
• Assist current customers with updating payment and contact information.

Skills

Customer Service

Sales Experience

Strong Communication

Tech Savvy

Typing 40 WPM

Hybrid Work

Tools

Microsoft Office

Job description

Elevate Your Career with Zander: Identity Theft Specialist

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as an Identity Theft Specialist and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry. The schedule for this position is Monday - Friday, 10am to 7pm.

Why Zander?

Unmatched Compensation:

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success via the distribution of company ownership shares. Currently, 30% of team members have share values exceeding $500,000!

Outstanding Benefits:

• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities as we continue to grow.

Your Role:

As an Identity Theft Specialist, you’ll be the primary point of contact to speak to individuals who have an interest in purchasing this protection and to provide support and information to clients who fear they may have had their identity stolen. You’ll not only earn great money, but you’ll be doing work you can feel good about as you guide clients through the process of protecting their loved ones from identity theft. Your responsibilities include:

• Responding to requests for general information regarding Zander Identity Theft Protection.
• Selling and/or upgrading IDT Coverage - providing protection to customers and their families by offering enhanced Identity Theft Protection plans and assisting with upgrades to ensure comprehensive coverage.
• Answering questions regarding possible data breaches.
• Taking inbound / making outbound phone calls, responding to emails.
• Assisting current customers with updating their payment and contact information.

Who You Are:

• Passionate and Hardworking: You have high service aptitude and the heart of a teacher.
• Reliable and Adaptable: You thrive in a fast-paced environment.
• Experienced: You have had some experience in customer service or sales.
• Skilled Communicator: Strong written and oral communication skills with excellent analytical abilities.
• Tech-savvy: Proficient in Microsoft Office Suite with a typing speed of at least 40 WPM.
• Hybrid Work Flexibility: You have the ability to work from home on occasion

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Useofofficeequipmentincludingpersonalcomputer, multiplescreens,printer,faxmachine, scanner and telephone;
• Theemployeeisoccasionallyrequiredtousehandsandfingerstooperate,handle,andreach;
• Specificvision abilitiesrequiredbythisjobinclude closevisionandtheabilitytoadjust focus;
• Communicateeffectivelyin English,writingandverballyinperson,via email, video meetings and telephone;
• Communicateeffectivelyviatelephoneforextendedperiodsoftime,upto7hoursperday;
• Abilitytopayattention,listenactively,analyzeproblemsandevaluateoptions,focusedon task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand forextendedperiodsoftimeupto7hoursperday;
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
• Physical, consistent attendance during normal working hours within a standard40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER. Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

COMMUNICATION NOTICE

As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.