Personal Lines Customer Service Representative

Zander Insurance Agency; Nashville (TN); Híbrido; USD 42.000 - 65.000; Tempo integral

Benefícios oferecidos por esta vaga

401(k) match

ESOP ownership

Paid Time Off

Hybrid schedule

Employer-paid health insurance

Resumo da vaga

Zander Insurance Agency in Nashville seeks a Personal Lines Customer Service Representative to support clients, handle inquiries, and process documentation. The role offers a path to higher responsibilities, a hybrid work model, and meaningful work protecting families.

The organization emphasizes top compensation, ESOP participation, and internal growth opportunities, with full benefits including employer-paid coverage and a strong 401(k) plan.

Qualificações

• High service aptitude and the heart of a teacher.
• Licensed to obtain Property & Casualty licensure within 6 months of hire.
• Able to work from home efficiently with modern tools.
• Typing speed of at least 45 WPM.

Responsabilidades

• Client Support: help clients maintain policies, handle inquiries, and process documentation.
• Proactive Communication: engage with clients via calls and emails to gather information and provide updates.
• Team Player: join a supportive team environment focused on professional growth and exceptional service.
• Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately.

Conhecimentos

Service-Oriented

Reliable

Adaptable

Tech-Savvy

Licensed

Fast Typer

Descrição da vaga

Personal Lines Customer Service Representative

Elevate Your Career with Zander

At Zander Insurance, we recognize and reward top talent with industry-leading compensation packages and expansive growth opportunities. Join our team as a Personal Lines Insurance Customer Service Representative (CSR) and be part of an organization that values your skills and dedication while doing meaningful work protecting families. As a 100-year-old company experiencing remarkable growth year over year, we offer stability and opportunities in a thriving industry.

Why Zander?

Unmatched Compensation:

• Industry-Leading Salary + Performance Incentives
• Guaranteed Comp Increases
• 401(k) Match: Benefit from a 5% dollar-for-dollar company match.
• Financial Growth: As part of our Employee Stock Ownership Plan (ESOP), all employees join in our success through the distribution of ownership shares. Currently, 30% of team members have share values exceeding $500,000!
• Path to $100K+: Advance to a Personal Lines Account Manager role and boost your earnings potential.

Outstanding Benefits:

• Medical, Dental, Life, & Disability Insurance: 100% employer-paid.
• Generous HSA Contributions: Enjoy substantial company contributions.
• Paid Time Off: 3 weeks of PTO plus holidays.
• Flexible Work Schedule: Telecommute on a hybrid schedule.
• Career Advancement: We promote from within and offer leadership opportunities.

Your Role:

• Client Support: Help clients maintain their policies, handle inquiries, and process documentation.
• Proactive Communication: Engage with clients through calls and emails to gather necessary information and provide updates.
• Team Player: Join a supportive team environment focused on professional growth and exceptional service.
• Work Hand-in-Hand with Account Managers to ensure client needs are handled promptly and accurately.

Who You Are:

• Service-Oriented: You have a high service aptitude and the heart of a teacher.
• Reliable & Adaptable: You thrive in a fast-paced environment and are dependable.
• Tech-Savvy: You have the tools and ability to work from home efficiently.
• Licensed: Able to obtain Property & Casualty licensure within 6 months of hire date, if not already licensed. Cost covered by Zander.
• Fast Typer: Your typing speed is at least 45 WPM.

ESSENTIAL FUNCTIONS:

These essential functions are representative of those that must be met by an employee to successfully perform the physical aspects of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

• Useofofficeequipmentincludingpersonalcomputer, multiplescreens,printer,faxmachine, scanner and telephone;
• Theemployeeisoccasionallyrequiredtousehandsandfingerstooperate,handle,andreach;
• Specificvision abilitiesrequiredbythisjobinclude closevisionandtheabilitytoadjust focus;
• Communicateeffectivelyin English,writingandverballyinperson,via email, video meetings and telephone;
• Communicateeffectivelyviatelephoneforextendedperiodsoftime,upto7hoursperday;
• Abilitytopayattention,listenactively,analyzeproblemsandevaluateoptions,focusedon task, multi-task, decision making, and engage appropriately;
• Ability to appropriately handle stress in a fast-paced environment and interact appropriately with others;
• Sit & stand forextendedperiodsoftimeupto7hoursperday;
• Must be able to walk up and down stairs (there are no elevators in the 2-story main office Building);
• Physical, consistent attendance during normal working hours within a standard40-hour workweek, as many of the job duties are time sensitive and most effectively and efficiently resolved only through required immediate communication; additional hours may be required;
• The noise level in the work environment is usually moderate to loud.

WE ARE AN EQUAL OPPORTUNITY EMPLOYER.

Applicants are considered for position and are evaluated without regard to mental or physical disability, race, religion, sexual orientation, color, gender, national origin, age, marital status, military or veteran status or any other protected local, state or federal status unrelated to the performance of the work involved.

COMMUNICATION NOTICE

As part of our hiring process, we may contact candidates by text message for interview reminders or scheduling updates. By applying, you consent to receiving job related text messages from Zander Insurance. If you prefer not to receive texts, you can reply STOP at any time to opt out.