Personal Lines Customer Service Agent - Marshfield Office

The Juris Agency; Marshfield, Northern (WI, KY); Hybrid; USD 42,000 - 58,000; Full time

Benefits offered by this job

PTO

Flexible Schedule

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Parental Leave

Mon-Fri Schedule

Retirement Plan

Career Growth Opportunities

Job summary

The Juris Agency in Marshfield, WI is seeking a Personal Lines Customer Service Agent to manage a book of business, deliver outstanding service, and advise clients on coverage options.

The role requires a Wisconsin Property & Casualty license or ability to obtain within 3 months, strong communication, and proficiency with Applied Epic and MS Office. You will work Mon-Fri with a collaborative team and opportunities for career growth.

Qualifications

• 2–5 years of personal insurance experience is preferred.
• Current Wisconsin Property & Casualty Insurance license or the ability to obtain one within 3 months of hire.
• Strong problem-solving and critical thinking abilities.
• Excellent verbal and written communication skills.
• Able to multitask and adapt to changing priorities.
• Proficient in Microsoft Outlook, Word, Excel; familiarity with insurance agency management systems (Applied Epic) is a plus.

Responsibilities

• Manage customer data and document interactions accurately in Applied Epic.
• Navigate insurance company sites to process policy changes and handle new business electronically.
• Conduct regular client reviews to assess evolving insurance needs and provide guidance on coverage.
• Maintain consistent communication with customers via email and phone about policy updates or changes.
• Assist customers with claims, offering support throughout the claims process for a smooth experience.
• Work with customers to add new policies to cross-sell and round out accounts.

Skills

Customer service

Communication

Multitasking

Attention to detail

Time management

MS Office

Education

Wisconsin Property & Casualty Insurance license

Tools

Applied Epic

Job description

Job Description

We are seeking a motivated and detail-oriented Personal Lines Customer Service Agent to join our team in Marshfield, WI. In this role, you will be responsible for managing an assigned book of business, providing exceptional customer service and making modifications to accounts as needed. You will work directly with clients to offer risk analysis and coverage recommendations, ensuring their insurance needs are met effectively. The ideal candidate will have a valid Wisconsin Insurance Agent license and possess strong communication, multitasking, and organizational skills.

Benefits

• Paid Time Off (PTO)
• Flexible Schedule
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Disability Insurance
• Parental Leave
• Mon-Fri Schedule
• Retirement Plan
• Career Growth Opportunities

Responsibilities

• Manage customer data and document all interactions accurately in Applied Epic, our agency management system.
• Navigate and utilize insurance company websites to process policy changes and handle new business electronically.
• Conduct regular reviews with clients to assess their evolving insurance needs and provide guidance on appropriate coverage.
• Maintain consistent communication with customers through email and phone to inform them about policy updates or changes.
• Assist customers with claims, offering support and guidance throughout the claims process to ensure a smooth experience.
• Work with customers to add additional new policies to cross-sell and round out accounts.

Requirements

• 2-5 years of experience in personal insurance preferred.
• Current Wisconsin Property & Casualty Insurance license of the ability to obtain one within 3 months of hire.
• Strong problem-solving abilities with a keen capacity for critical thinking.
• Demonstrates strong attention to detail and accuracy while maintaining focus on priorities and deadlines. Able to exercise sound judgment, avoid unnecessary analysis, and efficiently drive tasks to completion.
• Excellent verbal and written communication skills.
• Ability to effectively multi-task and adapt to changing priorities.
• Self-directed, self-motivated, and able to work independently.
• Maintain a positive and professional demeanor in all interactions.
• Proficient in Microsoft Outlook, Word, and Excel; preferred experience with insurance agency management systems, particularly Applied Epic.