Personal Lines Customer Care Professional - Allstate Agency Experience Only!

David Lieberman; Richboro (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Health insurance

Paid time off

Free food & snacks

Professional Development

Job Stability

Job summary

David Lieberman, in Richboro, Pennsylvania, is seeking a Personal Lines Customer Service Representative to maintain customer relationships by effectively handling inquiries about personal lines insurance coverage. A strong focus on customer service and communication skills is essential to handle interactions with clients and insurance carriers professionally.

The ideal candidate will have experience with Allstate agencies, possess relevant insurance certifications, and be capable of solving complex customer issues independently. A detail-oriented and organized individual will thrive in this role.

Qualifications

• Must have Allstate Agency Experience.
• Minimum of two years personal lines insurance account management experience.
• Strong knowledge of insurance products and procedures.

Responsibilities

• Answer customer calls regarding insurance policies and service claims.
• Gather necessary data, research policy options, present and finalize coverage.
• Set appointments and provide detailed information on products and services.
• Resolve product or service issues efficiently.
• Maintain records of customer interactions and transactions.

Skills

Customer focus

Excellent phone manner

Communication skills

Math and reading skills

Problem-solving

Attention to detail

Time management

Education

Bachelor's degree or comparable work experience

Insurance license required by the state

Tools

Agency management systems

Job description

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Free food & snacks
• Health insurance
• Paid time off

Benefits / Perks

• Competitive Pay
• Professional Development
• Job Stability in a growing industry

Job Description

The Personal Lines CSR at Allstate Insurance Agency - David Lieberman is responsible for maintaining solid customer relationships by handling personal lines insurance coverage inquiries and concerns with speed and professionalism through daily interaction with customers, insurance carriers, and fellow employees while conducting specific service and marketing activities.

Responsibilities

• Answer customer calls and correspondence regarding new or existing insurance policies and service all claims, as well as administrative duties such as answering phones, greeting visitors and assisting with mail.
• Work with prospects to pre-qualify and understand their needs, gather necessary data, research policy options, present options, finalize and bind new coverage, cancel old policies, and negotiate with carriers when necessary.
• Set appointments and/or client calls to review existing policies, revise liability limits, explore other coverage needs, evaluate replacement costs, round out accounts, and bind renewals.
• Confer with customers to provide detailed information about products and services, quote new business, process renewals and/or cancel accounts, take payments, and provide requested documentation.
• Actively solicit increases in coverage or rounding out accounts at every service contact.
• Resolve product or service issues by clarifying the customer's concern, determining the cause of the issue, selecting and explaining the best solution to solve the issue, expediting correction or adjustment, following up to ensure resolution.
• Maintain records of customer interactions and transactions, recording details of inquiries, comments, and actions taken in the agency management system

Qualifications

• Must have Allstate Agency Experience
• Hold the insurance license required by your state and have a minimum of two years personal lines insurance account management experience as well as hold a bachelor’s degree or comparable work experience.
• Demonstrate strong knowledge of insurance products and usages, rating procedures, underwriting procedures, coverages, and industry operations to effectively manage, maintain, and write assigned clients and prospects.
• Demonstrate strong customer focus and an excellent phone manner; display strong written and verbal communication skills as well as possess excellent math and reading skills to accurately perform simple calculations.
• Have the ability and tact to handle difficult customer phone calls and solve complex problems without direct supervision.
• Have a strong sense of urgency, attention to detail, organization, multi-tasking, and time management skills.
• Technology and Computer proficiency including agency management systems.