Personal Lines Client Services & Renewals Specialist

Houchens Insurance Group INC.; Bowling Green (KY); On-site; USD 40,000 - 55,000; Full time

Job summary

Houchens Insurance Group INC. in Bowling Green, KY is seeking a service-oriented professional to analyze inquiries from policyholders and internal teams, and to provide accurate information on policies by telephone, mail, or in person.

The role emphasizes daily client service, renewal marketing, and collaboration with marketing and claims departments to support client relationships and policy operations. Strong communication and insurance knowledge are essential.

Qualifications

• At least three years related insurance experience and/or training.
• Ability to manage client inquiries via phone, email, or in person.
• Knowledge of policy terms and endorsements and ability to perform coverage analyses.

Responsibilities

• Provides daily service to and builds relationships with clients by managing phone calls and emails in a timely manner and attending meetings.
• Reviewing policy coverage and endorsements on new and renewal business, including rating.
• Handling all account service issues in accordance with the E&O standards.
• Maintaining accurate and updated expiration list.

Skills

Customer service

Insurance knowledge

Communication

Education

3+ years insurance experience

Tools

Database software

Spreadsheet software

Word processing software

Internet software

Job description

Houchens Insurance Group INC. in Bowling Green, KY is seeking a service-oriented professional to analyze inquiries from policyholders and internal teams, and to provide accurate information on policies by telephone, mail, or in person.

The role emphasizes daily client service, renewal marketing, and collaboration with marketing and claims departments to support client relationships and policy operations. Strong communication and insurance knowledge are essential.