Personal Lines Client Advisor - Service & Renewals Pro

Houchens Insurance Group; Owensboro (KY); On-site; USD 42,000 - 62,000; Full time

Job summary

Houchens Insurance Group in Owensboro, KY is seeking a full-time Insurance Service Specialist to analyze requests from policyholders and internal staff and provide accurate information on policies.

The role focuses on client/policy services, renewal marketing, and teamwork, requiring strong communication, organization, and knowledge of personal lines. You will manage inquiries, prepare proposals, and support producers through renewals and coverage analyses.

Qualifications

• At least three years of related insurance experience and/or training, preferably handling personal line accounts.
• Proficiency with client communications and policy servicing.
• Ability to review policies and endorsements with accuracy.

Responsibilities

• Provide daily client service via phone and email and maintain relationships with insureds.
• Prepare submissions, proposals, and coverage analyses.
• Review policy coverage, endorsements, and renewals with producers.
• Renewal marketing timelines, quotes comparison, and binder issuance.
• Collaborate with Marketing and Claims; train new staff; manage PTO.

Skills

Customer service

Insurance knowledge

Communication

Tools

Database Software

Spreadsheet Software

Word Processing Software

Internet software

Job description

Houchens Insurance Group in Owensboro, KY is seeking a full-time Insurance Service Specialist to analyze requests from policyholders and internal staff and provide accurate information on policies.

The role focuses on client/policy services, renewal marketing, and teamwork, requiring strong communication, organization, and knowledge of personal lines. You will manage inquiries, prepare proposals, and support producers through renewals and coverage analyses.