Personal Lines Client Advisor — Service & Renewals

Houchens Insurance Group; Louisville (KY); On-site; USD 42,000 - 56,000; Full time

Job summary

Houchens Insurance Group in Louisville, KY, seeks a service professional to analyze requests from policyholders and staff by mail, phone or in person, delivering accurate policy information.

The role emphasizes client service (50%), renewal marketing (30%), and teamwork (10%), including submissions, policy reviews, renewals, and coordinating with producers.

Requirements: 3+ years of insurance experience, strong communication, and computer skills; full-time, on-site role with growth opportunities.

Qualifications

• At least 3 years of insurance experience or training, preferably personal lines.
• Proficient with databases, spreadsheets, word processing, and Internet tools.
• Strong communication and relationship-building skills.

Responsibilities

• Provides daily service to clients by managing calls and emails in a timely manner.
• Renewal activities include remarketing policies, preparing proposals, and coordinating with producers.
• Collaborates with Marketing and Claims; assists in training and back-up support.
• Maintains compliance with Personal Lines service standards and daily processes.

Skills

Customer service

Communication

Relationship building

Education

Insurance experience/training

Tools

Database software

Spreadsheet software

Word processing software

Internet software

Job description

Houchens Insurance Group in Louisville, KY, seeks a service professional to analyze requests from policyholders and staff by mail, phone or in person, delivering accurate policy information.

The role emphasizes client service (50%), renewal marketing (30%), and teamwork (10%), including submissions, policy reviews, renewals, and coordinating with producers.

Requirements: 3+ years of insurance experience, strong communication, and computer skills; full-time, on-site role with growth opportunities.