Personal Lines Client Service Manager II

Arthur J. Gallagher & Co. (AJG); Plano (TX); Hybrid; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Career development

Job summary

Gallagher is hiring a Senior Personal Lines Client Service Manager in Plano, TX. This hybrid role offers a balance of remote and in-office work with a Monday–Friday schedule from 8:00 am to 5:00 pm.

You’ll deliver personalized client service for auto, homeowners, and umbrella policies, while maintaining data quality and supporting policy needs. Success comes from building relationships, solving problems, and driving additional services.

Qualifications

• Bachelor's degree or HS diploma with relevant experience.
• Active Producer's license.
• Strong written and verbal communication.
• Proficient with technology to maximize productivity.

Responsibilities

• Serve as the go-to contact for clients, addressing policies, endorsements, and claims.
• Maintain accurate client and policy data using Gallagher’s systems.
• Collaborate with the team to secure existing business and cross-sell services.
• Handle multiple priorities with efficiency in a hybrid work setting.

Skills

Client service

Communication

Tech-savvy

Education

Bachelor's degree

High School diploma/GED with experience

Tools

Microsoft Office

Applied Epic

Salesforce

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate.

You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips.

Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve.

If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Senior Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This hybrid role offers the opportunity to work both remotely and in-office, with a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

How you'll make an impact

In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

About You

Required:

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Nice to have:

• 3+ years of prior experience providing client-facing customer service.
• Bilingual and speaks Spanish
• Currently licensed in Property and Casualty
• Working knowledge of software including Microsoft Office, Applied Epic, and Salesforce.

At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you.

#LI-TW1

Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself.For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace. If your past experience doesn’t align perfectly, we encourage you to join our Talent Community to stay connected to additional career opportunities. At times, we will consider transferable skills from previous roles.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)