Personal Lines Client Service Specialist

Arthur J. Gallagher & Co. (AJG); Faunce Corner (MA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits programs

Career development opportunities

Collaborative, people-first culture

Global reach with local impact

Job summary

Arthur J. Gallagher & Co. in Massachusetts is seeking a Personal Lines Client Service Manager to join our team.

You’ll be the go-to person for clients, helping them navigate insurance needs with confidence, answering questions about policies, endorsements and claims, and offering solutions to meet client needs. You’ll maintain accurate client and policy data using Gallagher technology, collaborate with your team to secure existing business and drive the sale of additional services, while

Qualifications

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Responsibilities

• Be the go-to person for clients, helping navigate their insurance needs with confidence; answer questions about policies, endorsements and claims; offer solutions to meet client needs.
• Maintain accurate client and policy data using Gallagher’s technology; collaborate with the team to secure existing business and drive sales of additional services.
• Manage multiple priorities with ease while delivering high-quality service.

Skills

Customer service

Communication skills

Technology proficiency

Microsoft Office

Education

Bachelor's degree

High School diploma + experience

Tools

Microsoft Office

Excel

PowerPoint

Outlook

Word

Job description

Introduction

At Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they’re free to grow, lead, and innovate. You’ll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you’re not just improving clients' risk profiles, you’re building trust. You’ll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you’re ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.

Overview

At Gallagher, we’re united by a commitment to one another’s growth and the pursuit of shared goals. We’re looking for a Personal Lines Client Service Manager to join our team and help us deliver exceptional service to our clients. This role has a schedule of Monday through Friday, 8:00 am to 5:00 pm. If you’re passionate about building relationships, solving problems, and making a real impact, this could be the perfect role for you.

How you'll make an impact

In this role, you’ll be the go-to person for our clients, helping them navigate their insurance needs with confidence. You’ll provide personalized service, answering questions about policies, endorsements, and claims, and offering solutions to meet their needs. Whether it’s discussing auto, homeowners, or umbrella policies, you’ll ensure our clients feel supported every step of the way.

You’ll also play a key role in maintaining accurate client and policy data, using Gallagher’s technology to streamline processes and improve service quality. By collaborating with your team, you’ll help secure existing business and drive the sale of additional services, all while managing multiple priorities with ease.

About You

Required:

• Bachelor's degree with 0+ years client service and/or claims management experience OR High School degree/GED with 3+ years client service and/or claims management experience.
• Active Producer's license.
• Strong written and verbal communication skills.
• Proficient in using technology as a tool to maximize productivity and quality.

Nice to have:

• 1+ years of prior experience providing client-facing customer service.
• Currently licensed in P&C
• Working knowledge of Microsoft software, including Excel, PowerPoint, Outlook and Word.

Here’s what you’ll bring to the role:

• You’ll hold a bachelor’s degree or equivalent experience and demonstrate a commitment to client service.
• You’ll hold an active Producer’s license or be willing to obtain one within 90 days of hire.
• You’ll use written and verbal communication skills effectively and leverage technology to enhance productivity.
• You’ll apply practical experience in client-facing customer service (preferred) and use Microsoft Office tools like Excel, PowerPoint, Outlook, and Word proficiently.

At Gallagher, we believe in growth for the go-getter. If you’re ready to make a difference and grow your career, we’d love to hear from you.

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Compensation and benefits

At Gallagher, we believe supporting our colleagues goes far beyond the role itself. For more information, visit our Benefits page.

• Competitive compensation
• Comprehensive benefits programs designed to support your well-being
• Career development opportunities and ongoing learning
• A collaborative, people-first culture with accessible leadership
• The opportunity to do meaningful work with global reach and local impact

At Gallagher, we are dedicated to building an inclusive and authentic workplace.

Gallagher is an affirmative action/equal opportunity employer (Minorities/Females/Veterans/Disabled)