Personal Lines Client Service Advisor

Shieldco-Insurance; Sullivan (MO); On-site; USD 25,000 - 30,000; Full time

Job summary

ShieldCo Insurance, a family-owned independent agency in Sullivan, Missouri, is seeking a Client Service Advisor to support auto, home, and umbrella policyholders with day-to-day service needs. This full-time role emphasizes warmth, professionalism, and accurate documentation in agency systems.

Starting hourly rate is $18–$22, based on experience and qualifications, with opportunities to grow in a service-first environment that values client satisfaction and reliable performance.

Qualifications

• Strong attention to detail and organizational skills.
• Excellent verbal and written communication skills.
• Reliable, dependable work ethic with a genuine desire to help clients.
• Ability to work full-time.
• Prior customer service experience.

Responsibilities

• Respond to client inquiries regarding auto, home, and umbrella policy coverage, changes, and renewals.
• Process policy change requests accurately and in a timely manner using agency management systems.
• Guide clients through the initial steps of claims intake, ensuring accurate documentation and clear communication.
• Review upcoming renewals to identify coverage gaps or opportunities for policy updates.
• Maintain detailed, accurate client records and documentation within agency systems.
• Collaborate with agents and team members to resolve client concerns efficiently.
• Explain coverage options and policy details in a clear, client-friendly manner.
• Follow up with clients to confirm resolution of requests and ensure satisfaction.

Skills

Attention to detail

Communication skills

Computer proficiency

Reliable work ethic

Customer service experience

Tools

CRM software

Agency management systems

Job description

ShieldCo Insurance, a family-owned independent agency in Sullivan, Missouri, is seeking a Client Service Advisor to support auto, home, and umbrella policyholders with day-to-day service needs. This full-time role emphasizes warmth, professionalism, and accurate documentation in agency systems.

Starting hourly rate is $18–$22, based on experience and qualifications, with opportunities to grow in a service-first environment that values client satisfaction and reliable performance.