Personal Lines Client Advisor — Renewal & Service Pro

Houchens Insurance Group; Bowling Green (KY); On-site; USD 36,000 - 54,000; Full time

Job summary

Houchens Insurance Group is seeking an experienced client services specialist to analyze and respond to requests from policyholders and internal teams for information about insurance policies. This role focuses on accurate servicing and strong client relations.

Responsibilities include handling inquiries by phone and email, preparing submissions, reviewing policy details, and coordinating with producers to ensure timely coverage and billing accuracy, while supporting renewal processes.

Qualifications

• Three+ years in insurance or related client service preferred.
• Strong communication and problem-solving skills.
• Ability to manage multiple inquiries and deliver timely follow-ups.

Responsibilities

• Handle daily client requests by phone and email with professionalism.
• Prepare submissions and marketing materials for policy proposals.
• Review policy coverages, endorsements, and billing notes for accuracy.
• Coordinate with Producers for renewals and coverage changes.
• Maintain relationships with insureds and internal teams.

Skills

Customer service

Communication

Relationship building

Tools

Database software

Spreadsheet software

Word processing

Job description

Houchens Insurance Group is seeking an experienced client services specialist to analyze and respond to requests from policyholders and internal teams for information about insurance policies. This role focuses on accurate servicing and strong client relations.

Responsibilities include handling inquiries by phone and email, preparing submissions, reviewing policy details, and coordinating with producers to ensure timely coverage and billing accuracy, while supporting renewal processes.