Personal Lines Account Manager - Client Service & Renewals

Sunstar Insurance Group; Franklin (TN); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Job summary

Sunstar Insurance Group LLC DBA Sunstar Insurance Tennessee in Franklin, TN is seeking a Personal Lines Account Manager. The role focuses on servicing a book of personal insurance accounts, handling policy changes, renewals, coverage reviews, and claims assistance to bolster retention and client satisfaction.

Responsibilities include serving as the main contact for clients, educating them on coverages, processing endorsements, and coordinating with carriers for pricing and coverage.

Qualifications

• Strong customer service and communication skills.
• Ability to manage multiple tasks with attention to detail.
• Experience with agency management systems a plus (Epic helpful).

Responsibilities

• Serve as primary contact for personal lines clients.
• Manage policy changes, endorsements, billing inquiries, and renewals.
• Educate clients on coverages and options; support claims as needed.
• Identify cross-sell opportunities and enroll in additional coverage.

Skills

Customer service

Communication

Relationship-building

Organization

Independence

Tools

Epic

Job description

Sunstar Insurance Group LLC DBA Sunstar Insurance Tennessee in Franklin, TN is seeking a Personal Lines Account Manager. The role focuses on servicing a book of personal insurance accounts, handling policy changes, renewals, coverage reviews, and claims assistance to bolster retention and client satisfaction.

Responsibilities include serving as the main contact for clients, educating them on coverages, processing endorsements, and coordinating with carriers for pricing and coverage.