Personal Lines Account Manager

Superior Insurance Partners LLC; Rockford (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Superior Insurance Partners in Rockford, IL is seeking a motivated Client Service Representative to support our producers and service team from the Rockford office.

You will handle high volumes of calls, identify client needs, assist with quotes and certificates, and maintain records while collaborating with the team to ensure excellent client service.

Qualifications

• Interest in pursuing a career in Property & Casualty insurance.
• Prior customer service or administrative experience preferred.

Responsibilities

• Assist with a high volume of incoming calls and client inquiries.
• Identify client needs and provide timely, accurate support.
• Assist with quoting, endorsements, certificates of insurance, and renewal preparation.
• Build positive relationships through clear and professional communication.
• Provide accurate and complete information using the appropriate tools and systems.
• Support resolution of client questions and follow up as needed.
• Maintain records of client interactions, process account updates, and file documents.
• Work closely with producers, account managers, and other team members to support day-to-day service needs.

Skills

Desire to learn

Professional communication

Organizational skills

Collaboration

Detail-oriented

Positive attitude

Job description

Superior Insurance Partners is a rapidly growing insurance brokerage platform specializing in commercial lines, personal lines, and employee benefits solutions for businesses and individuals across the United States. Through strategic acquisitions and long-term partnerships with leading independent agencies, Superior has built a strong presence throughout the Midwest and Eastern U.S.

At the core of Superior’s approach is its mission: to improve the lives of its Agency Partners by supporting their personal, professional, and financial goals. Rather than applying a one-size-fits-all model, Superior develops customized growth strategies tailored to each partner agency’s unique vision and objectives. Agency partners gain access to a robust shared-services platform that includes accounting and finance, recruiting, human resources, AMS/IT support, marketing, and M&A expertise allowing local agencies to maintain their entrepreneurial culture while benefiting from the scale, resources, and best practices of a larger organization. Long-term economic alignment ensures partners remain invested in the collective success and growth of the platform.

Superior Insurance Partners is backed by Tyree & D’Angelo Partners (“TDP”), a leading Chicago-based private equity firm focused on investing in and partnering with lower middle-market businesses. TDP companies have completed over 1,000 partnerships, have grown to over $4 billion of enterprise value, and TDP has over $1.4 billion of capital under management.

We are seeking a motivated Client Service Representative to join our growing team. This person will support our producers and service team and work out of our office in Rockford, IL.

We are looking for someone eager to learn, who enjoys building relationships with clients, and is excited to contribute to a collaborative team environment. The ideal candidate will demonstrate professionalism, strong communication skills, and a willingness to grow within the insurance industry.

How will you affect the business?

• Assist with a high volume of incoming calls and client inquiries.
• Identify client needs and provide timely, accurate support.
• Assist with quoting, endorsements, certificates of insurance, and renewal preparation.
• Build positive relationships through clear and professional communication.
• Provide accurate and complete information using the appropriate tools and systems.
• Support resolution of client questions and follow up as needed.
• Maintain records of client interactions, process account updates, and file documents.
• Work closely with producers, account managers, and other team members to support day-to-day service needs.

What skills will make you successful in this role?

• Strong desire to learn and contribute in a client service environment.
• Professional communication skills, both written and verbal.
• Ability to stay organized and manage shifting priorities.
• Resilient, adaptable, and eager to collaborate with others.
• Detail-oriented with a commitment to providing quality service.
• Positive attitude and willingness to take initiative.

Requirements:

• Interest in pursuing a career in Property & Casualty insurance.
• Prior customer service or administrative experience preferred.