Personal Lines Account Manager

The Jonus Group; Birmingham (AL); On-site; USD 42,000 - 66,000; Full time

Job summary

The Jonus Group is seeking a dedicated Personal Lines Account Manager in Birmingham, AL to build and nurture relationships with individual clients, ensuring their insurance needs are met with proactive communication and tailored solutions.

You will manage a portfolio of policies including auto, home, and renters, handle renewals and endorsements, explain coverage terms, and collaborate with carriers and internal teams while providing exceptional service.

Qualifications

• Proven experience as an Account Manager in personal lines or similar.
• Knowledge of auto, home, and liability policies.
• Excellent communication and negotiation skills.
• Licensing requirements or ability to obtain P&C license.

Responsibilities

• Build and maintain relationships with individual clients.
• Identify personal insurance needs and recommend solutions.
• Manage renewals, claims, and policy updates.
• Explain policy terms, coverages, and exclusions.
• Collaborate with carriers and internal teams for endorsements.
• Handle billing and payments.
• Stay updated on regulatory changes and new products.

Skills

Account Management

Insurance product knowledge

Communication skills

Organizational skills

CRM and MS Office

Education

Bachelor’s degree in Business or related field

Property & Casualty license (active or ability to obtain)

Tools

CRM software

Microsoft Office Suite

Insurance software

Job description

Job Description

Job Title: Personal Lines Account Manager.

Job Summary

Seeking a dedicated Personal Lines Account Manager to manage and nurture relationships with individual clients, ensuring their insurance needs are met. This role involves proactive communication, problem-solving, and account management to deliver exceptional service. The ideal candidate is a skilled communicator with a strong passion for aiding clients with their personal insurance needs.

Key Responsibilities

• Build and maintain strong relationships with individual clients, providing personalized insurance policy guidance.
• Assist clients in identifying their personal insurance needs and recommend suitable solutions such as home, auto, and renters' policies.
• Oversee a portfolio of accounts and ensure proactive communication about renewals, claims, and updates.
• Assess and manage risks associated with personal lines policies while offering appropriate coverage recommendations.
• Respond to client inquiries and concerns promptly with exceptional customer service.
• Collaborate with insurance carriers and internal teams to process policy changes, renewals, and endorsements.
• Explain insurance policies to clients in detail, including coverage terms, exclusions, and conditions.
• Handle billing, premiums, and payments, and assist with resolving billing-related issues.
• Remain updated on industry trends, regulatory changes, and new insurance products to provide the best solutions.

Qualifications / Requirements

• Experience & Skills:
  • Proven experience as an Account Manager, preferably in personal lines insurance, or a related role.
  • Knowledge of personal insurance products, including auto, home, and liability policies.
  • Exceptional communication, interpersonal, and negotiation skills to build trust and long-term client relationships.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in insurance software, CRM platforms, and Microsoft Office Suite.
• Education & Licensing:
  • Bachelor’s degree in Business, Finance, or related field (preferred, not required).
  • Active Property and Casualty Insurance license or ability to obtain within a designated timeframe.
• Core Competencies:
  • Client-focused with a commitment to delivering outstanding service.
  • Strong analytical skills to assess client needs and provide tailored solutions.
  • Ability to work independently and collaborate effectively in a team environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer’s discretion.