Personal Lines Account Manager

Jonus Group; Birmingham (AL); On-site; USD 55,000 - 85,000; Full time

Job summary

Jonus Group in Birmingham, AL is seeking a dedicated Personal Lines Account Manager to nurture relationships with individual clients and ensure their insurance needs are met. You will communicate proactively, assess client risks, and coordinate with carriers to manage renewals, changes, and endorsements.

The ideal candidate will have experience in personal lines insurance, strong communication skills, and the ability to work independently while collaborating with internal teams.

Qualifications

• Experience as an Account Manager in personal lines or related role.
• Knowledge of auto, home, and liability policies.
• Strong communication, interpersonal and negotiation skills.
• Excellent organizational abilities in a fast-paced environment.
• Proficiency in insurance software, CRM, and MS Office.

Responsibilities

• Build and maintain relationships with individual clients, providing personalized policy guidance.
• Assist clients in identifying personal insurance needs and recommend home/auto/renters policies.
• Oversee a portfolio of accounts and communicate about renewals, claims, and updates.
• Assess and manage risks with personal lines policies and propose coverage.
• Respond to client inquiries with exceptional service.
• Collaborate with carriers and internal teams to process policy changes, renewals, and endorsements.
• Explain policies in detail, including terms, exclusions, and conditions.
• Handle billing, premiums, and payments and resolve billing issues.
• Stay updated on industry trends and regulatory changes.

Skills

Account management

Communication

Negotiation

Organization

Industry knowledge (personal lines)

Education

Bachelor’s degree in Business/Finance or related field

Property and Casualty Insurance license

Tools

CRM software

Microsoft Office Suite

Insurance software

Job description

Job Title: Personal Lines Account Manager

Job Summary

Seeking a dedicatedPersonal Lines Account Managerto manage and nurture relationships with individual clients, ensuring their insurance needs are met. This role involves proactive communication, problem-solving, and account management to deliver exceptional service. The ideal candidate is a skilled communicator with a strong passion for aiding clients with their personal insurance needs.

Key Responsibilities

• Build and maintain strong relationships with individual clients, providing personalized insurance policy guidance.
• Assist clients in identifying their personal insurance needs and recommend suitable solutions such as home, auto, and renters' policies.
• Oversee a portfolio of accounts and ensure proactive communication about renewals, claims, and updates.
• Assess and manage risks associated with personal lines policies while offering appropriate coverage recommendations.
• Respond to client inquiries and concerns promptly with exceptional customer service.
• Collaborate with insurance carriers and internal teams to process policy changes, renewals, and endorsements.
• Explain insurance policies to clients in detail, including coverage terms, exclusions, and conditions.
• Handle billing, premiums, and payments, and assist with resolving billing-related issues.
• Remain updated on industry trends, regulatory changes, and new insurance products to provide the best solutions.

Qualifications/Requirements

• Experience & Skills
  • Proven experience as an Account Manager, preferably in personal lines insurance, or a related role.
  • Knowledge of personal insurance products, including auto, home, and liability policies.
  • Exceptional communication, interpersonal, and negotiation skills to build trust and long-term client relationships.
  • Strong organizational skills with the ability to manage multiple tasks in a fast-paced environment.
  • Proficiency in insurance software, CRM platforms, and Microsoft Office Suite.
• Education & Licensing
  • Bachelor’s degree in Business, Finance, or related field (preferred, not required).
  • Active Property and Casualty Insurance license or ability to obtain within a designated timeframe.
• Core Competencies
  • Client-focused with a commitment to delivering outstanding service.
  • Strong analytical skills to assess client needs and provide tailored solutions.
  • Ability to work independently and collaborate effectively in a team environment.

Disclaimer: Please note that this job description may not cover all duties, responsibilities, or aspects of the role, and it is subject to modification at the employer's discretion.

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