Personal Lines Account Manager

The Juris Agency; Annapolis (MD); On-site; USD 65,000 - 95,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Retirement Plan

Job summary

CNR Insurance seeks an experienced Personal Lines Account Manager to join our Annapolis team. You will manage an established book, conduct coverage reviews, and act as a trusted advisor to clients and underwriters.

Your role emphasizes proactive renewals, client service, and growth through cross-selling protective options. You should bring years of personal lines experience, a Maryland license or ability to obtain it, and strong communication and organizational skills.

Qualifications

• Several years of meaningful personal lines insurance experience.
• Active Maryland Property & Casualty license or ability to obtain promptly.
• Strong knowledge of homeowners, automobile, personal umbrella, and related personal coverages.
• Experience working directly with clients and insurance company underwriters.
• Strong written and verbal communication skills.
• Experience in an independent insurance agency and familiarity with multiple carriers is highly desirable.

Responsibilities

• Manage and develop client relationships while serving as a trusted insurance advisor.
• Conduct thoughtful coverage reviews and identify gaps or exposures to improve protection.
• Handle renewals proactively and conduct renewals with care.
• Quote, market, rewrite, and place personal accounts with appropriate carriers.
• Explain coverage, deductibles, endorsements, exclusions, and options clearly to clients.
• Process policy changes, billing questions, and claims-related conversations.
• Re-underwrite and remarket accounts when warranted.
• Develop knowledge of partner carriers and underwriting appetites.
• Identify opportunities for additional protection (umbrella, flood, life, etc.).
• Build relationships to improve retention and generate referrals.
• Maintain accurate documentation and follow agency procedures.

Skills

Communication skills

Team player

Self-starter

Problem solving

Organized

Tools

Agency management systems

Microsoft Office

Carrier websites

Insurance technology

Job description

Job Description

We’re Looking for Someone Exceptional

CNR Insurance is looking for an experienced Personal Lines Account Manager to join our team in our Annapolis office.

We aren’t simply looking to fill a seat. We are looking for an exceptional insurance professional — someone who is smart, driven, personable, polished, and genuinely takes ownership of their work.

The right person already understands personal insurance and knows how to take care of clients. You can have a thoughtful coverage conversation, recognize an exposure that others might miss, solve problems without needing constant direction, and confidently represent the agency with clients and insurance company partners.

You are the type of person who sees what needs to be done and does it.

If you’ve built a successful career in personal insurance but circumstances at your current company have changed — perhaps because of restructuring, an acquisition, a change in ownership, or simply because you’ve reached the point where you’re ready for something better — we’d be very interested in talking with you.

Benefits

• Paid Time Off (PTO)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Retirement Plan

Responsibilities

What You’ll Do

As an experienced Personal Lines Account Manager, you’ll manage and develop client relationships while serving as a trusted insurance advisor.

Your responsibilities will include:

• Managing an established book of personal insurance clients and providing responsive, professional day-to-day service.
• Conducting thoughtful coverage reviews and identifying gaps, changing exposures, and opportunities to improve a client’s protection.
• Handling renewals proactively rather than simply processing them.
• Quoting, marketing, rewriting, and placing personal insurance accounts with appropriate carriers.
• Reviewing and explaining coverage, deductibles, endorsements, exclusions, and available options in language clients can understand.
• Handling policy changes, cancellations, billing questions, claims-related conversations, underwriting requests, and other client needs.
• Re-underwriting and remarketing accounts when circumstances warrant it.
• Developing strong working knowledge of our insurance company partners and their underwriting appetites.
• Identifying appropriate opportunities for additional protection, including umbrella, flood, valuable articles, watercraft, recreational vehicles, life insurance, and other personal insurance products.
• Building relationships that improve client retention and generate referrals.
• Maintaining accurate, timely documentation and following agency procedures and E&O best practices.
• Working collaboratively with other members of our Personal Lines team while independently managing your responsibilities.
• Helping us continually improve how we serve our clients and operate as an agency.

Requirements

The Person We’re Hoping to Find

Experience matters, but we’re equally interested in how you work.

Experienced. You have meaningful personal insurance experience and understand the business beyond simply processing transactions.

Smart and curious. You learn quickly, ask good questions, understand coverage, and want to know the reason behind what you’re doing.

Driven. You don’t need someone constantly reminding you what needs attention. You take responsibility for your clients and your results.

Personable and polished. You’re comfortable speaking with clients, prospects, underwriters, company representatives, and coworkers. You communicate professionally and present yourself well.

A problem solver. When something doesn’t fit neatly into the normal process, your instinct is to figure out a solution rather than simply pass the problem along.

Coverage-minded. You understand that good insurance advice is about more than price. You are comfortable recommending better protection when a client’s circumstances warrant it.

Organized. You can manage renewals, client requests, follow-ups, carrier requirements, and competing priorities without allowing important details to fall through the cracks.

Commercially minded. You understand that retaining clients, identifying additional needs, generating referrals, and writing new business are part of providing excellent service.

A team player. You’re confident enough to work independently but understand that a successful agency depends upon people helping one another.

A self-starter. Perhaps most importantly, you bring energy and initiative to the job. When you see an opportunity to help a client or improve something within the agency, you act on it.

Qualifications

We expect the successful candidate to have:

• Several years of meaningful personal lines insurance experience.
• An active Property & Casualty insurance license or the ability to obtain the appropriate Maryland license promptly.
• Strong knowledge of homeowners, automobile, personal umbrella, and related personal insurance coverages.
• Experience working directly with clients and insurance company underwriters.
• Strong written and verbal communication skills.
• Good judgment and attention to detail.
• Comfort working with agency management systems, carrier websites, Microsoft Office, and modern insurance technology.
• A demonstrated ability to manage responsibilities independently.
• Experience in an independent insurance agency and familiarity with multiple insurance carriers is highly desirable.