Personal Line Director of Operations

Bigimd; Pasadena (TX); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

401(k) matching

Bonus based on performance

Training & development

Job summary

Bigimd is seeking an experienced Personal Lines Department Manager to lead a growing team in Pasadena, Texas. This position involves overseeing workflows, supporting staff, and managing client issues to drive retention and improve processes.

The ideal candidate should have a strong background in Personal Lines insurance, leadership experience, and proficiency with agency management systems.

We offer competitive salary, benefits, and an opportunity to shape a key department in our agency.

Qualifications

• 5+ years of Personal Lines insurance experience.
• 2+ years in a leadership or supervisory role.
• Strong knowledge of PL coverage, underwriting, and carriers.

Responsibilities

• Lead, coach, and support Personal Lines Account Managers and CSRs.
• Oversee daily workflow, task distribution, and service standards.
• Manage renewals, endorsements, remarketing, and escalated client issues.

Skills

Personal Lines insurance experience

Leadership skills

Communication skills

Organizational skills

Education

P&C license (MD or ability to obtain)

Tools

Applied Epic

Job description

Benefits:

• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks

Huff Insurance

A long‑standing family‑owned independent agency, we are seeking an experienced Personal Lines Department Manager to lead our growing PL team. We are known for our educational approach, strong digital presence, and commitment to exceptional client service. This role is central to our next phase of growth.

Responsibilities

• Lead, coach, and support Personal Lines Account Managers and CSRs
• Oversee daily workflow, task distribution, and service standards
• Manage renewals, endorsements, remarketing, and escalated client issues
• Improve processes, implement automation, and ensure workflow consistency
• Drive retention goals (target 92–95%) and support cross‑selling initiatives
• Ensure accuracy, compliance, and quality control across the department
• Collaborate with agency leadership on strategy, reporting, and staffing

Qualifications

• 5+ years of Personal Lines insurance experience
• 2+ years in a leadership or supervisory role
• Active P&C license (MD or ability to obtain)
• Strong knowledge of PL coverage, underwriting, and carriers
• Experience with agency management systems (Applied Epic preferred)
• Excellent communication, coaching, and organizational skills

What We Offer

• Competitive salary + performance incentives
• Health, dental, vision, retirement plan
• Paid time off and holidays
• Professional development support
• A positive, family‑centered culture
• Opportunity to shape a key department in a growing agency