Personal Line Director of Operations

Huff Insurance; Pasadena (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Performance incentives

Paid time off

401(k) matching

Job summary

Huff Insurance, based in Pasadena, Maryland, is looking for a Personal Lines Department Manager to lead their growing team. The ideal candidate will have a strong background in Personal Lines insurance, with at least 5 years of experience and 2 years in a supervisory position. You will be responsible for overseeing daily operations and ensuring service standards are met while driving retention goals.

The position offers a competitive salary, health and dental insurance, and opportunities for professional development in a family-centered culture.

Qualifications

• Minimum of 5 years in Personal Lines insurance.
• At least 2 years in a leadership or supervisory role.
• Strong knowledge of PL coverage and underwriting.

Responsibilities

• Lead Personal Lines Account Managers and CSRs.
• Manage renewals and escalated client issues.
• Drive retention goals and support cross-selling initiatives.

Skills

Personal Lines insurance experience

Leadership skills

Strong communication skills

Organizational skills

Education

Active P&C license (MD or ability to obtain)

5+ years of experience

Experience with agency management systems

Tools

Applied Epic

Job description

Benefits

• Health insurance
• Opportunity for advancement
• Profit sharing
• Training & development
• Vision insurance
• Wellness resources
• 401(k)
• 401(k) matching
• Bonus based on performance
• Company parties
• Competitive salary
• Dental insurance
• Free food & snacks

Huff Insurance, a long‑standing family‑owned independent agency, is seeking an experienced Personal Lines Department Manager to lead our growing PL team. We are known for our educational approach, strong digital presence, and commitment to exceptional client service. This role is central to our next phase of growth.

Responsibilities

• Lead, coach, and support Personal Lines Account Managers and CSRs
• Oversee daily workflow, task distribution, and service standards
• Manage renewals, endorsements, remarketing, and escalated client issues
• Improve processes, implement automation, and ensure workflow consistency
• Drive retention goals (target 92–95%) and support cross‑selling initiatives
• Ensure accuracy, compliance, and quality control across the department
• Collaborate with agency leadership on strategy, reporting, and staffing

Qualifications

• 5+ years of Personal Lines insurance experience
• 2+ years in a leadership or supervisory role
• Active P&C license (MD or ability to obtain)
• Strong knowledge of PL coverage, underwriting, and carriers
• Experience with agency management systems (Applied Epic preferred)
• Excellent communication, coaching, and organizational skills

What We Offer

• Competitive salary + performance incentives
• Health, dental, vision, retirement plan
• Paid time off and holidays
• Professional development support
• A positive, family‑centered culture
• Opportunity to shape a key department in a growing agency

This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.