Personal Injury Ops Leader: Efficiency & Client Service

Bush Law Group; Irving (TX); On-site; USD 90,000 - 130,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Flexible work arrangements

Job summary

Bush Law Group is seeking an experienced Personal Injury Operations Manager to lead day-to-day operations for a high-volume Texas plaintiff PI firm. You will drive accountability, streamline systems, and boost efficiency across intake, pre-litigation, and support teams while maintaining exceptional client service.

The role requires strong law firm operations experience, knowledge of Texas PI workflows, and proven leadership to manage staffing, vendor relations, and KPI reporting in a high-volume

Qualifications

• 5+ years of law firm operations or legal operations experience.
• 3+ years in plaintiff personal injury strongly preferred.
• Strong understanding of Texas PI workflow from intake through settlement/litigation support.
• Experience managing teams in a high-volume environment.
• Experience with KPI reporting.
• Strong leadership, communication, and organizational skills.
• Ability to enforce accountability and improve team performance.
• Bilingual English/Spanish is a plus.

Responsibilities

• Oversee daily operations across intake, pre-litigation, records, demands, case management, and support teams.
• Build, document, and enforce SOPs for firm workflows.
• Manage staff performance, accountability, workload distribution, and training.
• Track KPIs including lead conversion, settlement cycle time, demand readiness, and operational efficiency.
• Improve communication between intake, case managers, vendors, and leadership.
• Monitor case management systems, task completion, and file quality.
• Identify operational bottlenecks and implement process improvements.
• Manage vendors including marketing agencies, records providers, call centers, and software systems.
• Assist leadership with staffing forecasts, operational planning, and budgeting.
• Help maintain high client satisfaction and reduce client complaints.
• Prepare operational reports and performance updates for ownership.

Skills

Leadership

KPI reporting

Communication

Organizational skills

Bilingual English/Spanish

Tools

Legal case management software

Job description

Bush Law Group is seeking an experienced Personal Injury Operations Manager to lead day-to-day operations for a high-volume Texas plaintiff PI firm. You will drive accountability, streamline systems, and boost efficiency across intake, pre-litigation, and support teams while maintaining exceptional client service.

The role requires strong law firm operations experience, knowledge of Texas PI workflows, and proven leadership to manage staffing, vendor relations, and KPI reporting in a high-volume