Personal Injury Firm Relations Specialist

Libra Solutions; Indianapolis (IN); Presencial; USD 42.000 - 68.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, dental and vision plans

401(k) with company match

Flexible spending account

Paid time off

Descripción de la vacante

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support law firm relationships and interactions with medical providers, reporting to the Regional VP. The role emphasizes relationship-building, rapid issue escalation, and cross-team collaboration to resolve cases while expanding active accounts.

Ideal candidates have hands-on experience in the medical or personal injury field, strong communication skills, and the ability to multitask in EST hours.

Formación

• Experience working in the Medical or Personal Injury field required.
• High School graduate required; College degree preferred.
• 1-2 years of sales experience preferred.
• Customer service experience preferred; strong relationship building skills a must.
• Excellent verbal and written communication skills, coupled with a strong aptitude to listen.
• Excellent PC skills (email, MS Office including Word and Excel).
• Possess a high level of drive, motivation, and goal-orientation.
• Be organized, detail-oriented, confident, positive, passionate, and compassionate.
• Ability to work in a fast-paced environment with strong ability to multi-task.
• Able to work CST time zone hours.

Responsabilidades

• Be the point of contact for our Business Development Executives while they're in the field, informing them of issues with firms and providers.
• Be the level one-point person for law firm escalations for issues related to medical related matters on our platform, requiring complete understanding of the operations processes supporting the MoveDocs platform.
• Work with providers, firms, and the operations team to resolve ongoing issues with certain cases, involving the necessary departments to resolve problems quickly.
• Support firm growth by performing and supporting demonstrations of the MoveDocs platform
• Be a point of contact to make active introductions to firms not already on the platform
• Handles incoming calls professionally with clear communication and prompt follow through
• Works in an organized fashion with an extreme attention to detail on all tasks
• Serves as a back-up for Directors and other Firm Engagement Specialists when needed

Conocimientos

Relationship building

Customer service

Communication (verbal & written)

Multi-tasking

Organizational skills

Educación

High School diploma

College degree preferred

Herramientas

MS Office (Word, Excel)

Descripción del empleo

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support law firm relationships and interactions with medical providers, reporting to the Regional VP. The role emphasizes relationship-building, rapid issue escalation, and cross-team collaboration to resolve cases while expanding active accounts.

Ideal candidates have hands-on experience in the medical or personal injury field, strong communication skills, and the ability to multitask in EST hours.