Field Engagement Specialist - Inside Sales

Libra Solutions; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Flexible spending account

Paid time off

Job summary

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support our growing law firm relationships and their interactions with medical providers while assisting our Regional VP. This person will be the primary regional point of escalation to address law firm and plaintiff medical needs as identified by the Regional VP.

This role should be a relationship builder with the ability to work fast and efficiently, and with an incredible ability to multi-task.

Qualifications

• Experience in Medical or Personal Injury field is required.
• Strong relationship-building and customer service emphasis.
• Excellent verbal and written communication skills.

Responsibilities

• Be the point of contact for BDEs while in the field and inform them of firm/provider issues.
• Serve as the level one escalation point for law firm medical matters on MoveDocs.
• Collaborate with providers, firms, and operations to resolve ongoing cases quickly.
• Support firm growth by performing and assisting demonstrations of the platform.
• Make active introductions to firms not yet on the platform.
• Answer incoming calls professionally with clear communication and follow-through.
• Maintain organized, detail-oriented work habits and assist Directors as needed.

Skills

Relationship building

Customer service

Excellent communication

Multi-tasking

Fast-paced work

Education

High School graduate

College degree preferred

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

About us: MoveDocs is the leading Personal Injury Solutions Platform that integrates key medical, financial, and expert services to optimize client case outcomes while minimizing the time it takes to achieve them. MoveDocs was created by doctors and attorneys who knew there must be a better - and more efficient - way to support their clients. More than 20 years later, 40,000+ personal injury firms and 10,000+ providers have used the platform and seen the results.

Together under Libra Solutions, the combination of our footprints, relationships, technology, and funding power solidifies our combined companies as the premier leaders in medical lien, medical legal, Pre-Settlement funding (Oasis Financial), and inheritance (Probate Advance) industries.

Job Description:

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support our growing law firm relationships and their interactions with medical providers while assisting our Regional Vice President. This person will be the primary regional point of escalation to address law firm and plaintiff medical needs as identified by the Regional VP. This person should be a relationship builder with the ability to work fast and efficiently, and with an incredible ability to multi-task. This role will allow you the opportunity to both open up new business within existing accounts and help manage accounts. Candidates must be located in the United States and have personal injury industry or medical experience and able to work in EST.

Reporting to VP- Inside Sales Position Responsibilities:

• Be the point of contact for our Business Development Executives while they're in the field, informing them of issues with firms and providers.
• Be the level one-point person for law firm escalations for issues related to medical related matters on our platform, requiring complete understanding of the operations processes supporting the MoveDocs platform.
• Work with providers, firms, and the operations team to resolve ongoing issues with certain cases, involving the necessary departments to resolve problems quickly.
• Support firm growth by performing and supporting demonstrations of the MoveDocs platform
• Be a point of contact to make active introductions to firms not already on the platform
• Handles incoming calls professionally with clear communication and prompt follow through
• Works in an organized fashion with an extreme attention to detail on all tasks
• Serves as a back-up for Directors and other Firm Engagement Specialists when needed

Required Skills and Experience:

• Experience working in the Medical or Personal Injury field required
• High School graduate required; College degree preferred
• 1-2 years of sales experience preferred
• Customer service experience preferred; strong relationship building skills a must
• Excellent verbal and written communication skills, coupled with a strong aptitude to listen
• Excellent PC skills (email, MS Office including Microsoft Word and Excel)
• Possess a high level of drive, motivation, and goal-orientation
• Be organized, detail- oriented, confident, positive, passionate, and compassionate
• Ability to work in a fast-paced environment with strong ability to multi-task
• Adaptable and driven to ensure that the tasks of the day are completed
• Able to work CST time zone hours

Benefits: MoveDocs offers competitive compensation (salary and commission) and benefits that include medical, dental and vision plans, 401(k) with company match, flexible spending account and paid time off.