Personal Injury Firm Engagement Specialist

Libra Solutions; Chicago (IL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation (salary + com

Medical, dental and vision plans

401(k) with company match

Flexible spending account

Paid time off

Job summary

MoveDocs, a Libra Solutions company, seeks a Firm Engagement Specialist to support law firm relationships and medical providers. You’ll be the regional escalation point, helping the VP Inside Sales resolve cases quickly and drive new business within existing accounts.

Candidates must be in the United States with personal injury or medical industry experience and be able to work in EST hours.

Qualifications

• Experience working in the Medical or Personal Injury field required
• High School graduate required; College degree preferred
• 1-2 years of sales experience preferred
• Customer service experience preferred; strong relationship building skills a must
• Excellent verbal and written communication skills, coupled with a strong aptitude to listen
• Excellent PC skills (email, MS Office including Microsoft Word and Excel)
• Possess a high level of drive, motivation, and goal-orientation
• Be organized, detail- oriented, confident, positive, passionate, and compassionate
• Ability to work in a fast-paced environment with strong ability to multi-task
• Able to work CST time zone hours

Responsibilities

• Be the point of contact for our Business Development Executives while they’re in the field, informing them of issues with firms and providers.
• Be the level one-point person for law firm escalations for issues related to medical related matters on our platform, requiring complete understanding of the operations processes supporting the MoveDocs platform.
• Work with providers, firms, and the operations team to resolve ongoing issues with certain cases, involving the necessary departments to resolve problems quickly.
• Support firm growth by performing and supporting demonstrations of the MoveDocs platform
• Be a point of contact to make active introductions to firms not already on the platform
• Handles incoming calls professionally with clear communication and prompt follow through
• Works in an organized fashion with an extreme attention to detail on all tasks
• Serves as a back-up for Directors and other Firm Engagement Specialists when needed

Skills

Medical field experience

Personal Injury experience

Relationship building

Communication skills

MS Office proficiency

Education

High School diploma

College degree preferred

Tools

MS Word

MS Excel

Job description

MoveDocs, a Libra Solutions company, seeks a Firm Engagement Specialist to support law firm relationships and medical providers. You’ll be the regional escalation point, helping the VP Inside Sales resolve cases quickly and drive new business within existing accounts.

Candidates must be in the United States with personal injury or medical industry experience and be able to work in EST hours.