Personal Injury Firm Partnerships Lead

Libra Solutions; Cleveland (OH); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision plans

401(k) with company match

Flexible spending account

Paid time off

Job summary

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support our growing law firm relationships and their interactions with medical providers while assisting our Regional VP. This person will be the primary regional point of escalation to address law firm and plaintiff medical needs as identified by the Regional VP.

This role should be a relationship builder with the ability to work fast and efficiently, and with an incredible ability to multi-task.

Qualifications

• Experience in Medical or Personal Injury field is required.
• Strong relationship-building and customer service emphasis.
• Excellent verbal and written communication skills.

Responsibilities

• Be the point of contact for BDEs while in the field and inform them of firm/provider issues.
• Serve as the level one escalation point for law firm medical matters on MoveDocs.
• Collaborate with providers, firms, and operations to resolve ongoing cases quickly.
• Support firm growth by performing and assisting demonstrations of the platform.
• Make active introductions to firms not yet on the platform.
• Answer incoming calls professionally with clear communication and follow-through.
• Maintain organized, detail-oriented work habits and assist Directors as needed.

Skills

Relationship building

Customer service

Excellent communication

Multi-tasking

Fast-paced work

Education

High School graduate

College degree preferred

Tools

Microsoft Word

Microsoft Excel

MS Office

Job description

MoveDocs is seeking an assertive and ambitious Firm Engagement Specialist to support our growing law firm relationships and their interactions with medical providers while assisting our Regional VP. This person will be the primary regional point of escalation to address law firm and plaintiff medical needs as identified by the Regional VP.

This role should be a relationship builder with the ability to work fast and efficiently, and with an incredible ability to multi-task.