Personal Injury Attorney

Demayo-Law-Offices,-LLP-; Charlotte (NC); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Competitive salary

Medical, dental, and vision insurance

401(k) with match

PTO and holidays

Education and gym reimbursement

Job summary

DeMayo Law Offices is seeking a skilled legal operations leader to oversee client service, case management, medical records, and settlement workflows in a fast-paced personal injury practice.

You will supervise a Case Management Supervisor, coordinate with litigation teams, and drive process improvements to ensure top-tier client outcomes and timely case resolution for clients across North Carolina.

Qualifications

• Juris Doctor degree from an ABA-accredited law school.
• Active NC State Bar admission; SC admission a plus.
• Proven leadership and client-service mindset.
• Experience in personal injury or litigation workflows.

Responsibilities

• Assign cases to Case Managers and monitor coverage.
• Review non-priority cases for coverage and liability issues.
• Monitor client contact percentage and checklist items.
• Communicate with clients to uphold world-class service.
• Supervise Case Management Supervisor and team.
• Participate in weekly pre-litigation conferences with attorneys.
• Review client surveys and address concerns with the supervisor.
• Conduct annual reviews of Case Management Supervisor.
• Address employee issues with HR Director.
• Coordinate with external parties to move cases forward.
• Handle loan requests and related documents.

Skills

Juris Doctor

NC Bar Admission

Leadership

Client service

Litigation support

Education

Juris Doctor from ABA-accredited law school

Active NC State Bar admission

Tools

Litify CRM

Microsoft Office

Job description

Description

Join us in the fight for what’s right!

Responsibilities

Client Service

• Assign cases to Case Managers.
• Conduct attorney reviews of all non-priority cases to monitor cases for coverage/liability issues, ensure clients are treating, medical management, spot over-treatment, monitor customer service aspect of case, make sure clients are released in a timely manner, etc.
• Monitor & manage departmental standards in terms of client contact percentage & checklist items.
• Communicate with clients to promote world class client service and to also help medically manage cases.
• Handle escalated calls that require attorney communication.
• Supervise Case Management Supervisor to ensure he/she carries out his/her duties.
• Attend and participate in weekly pre-litigation conferences with litigation attorney to determine whether to present top offers to clients or consider for possible litigation.
• Review all client surveys & discuss items that need to be addressed with Case Management Supervisor.
• Perform annual review of Case Management Supervisor; assist with annual reviews for Case Management team members.
• Manage employee issues that may arise in collaboration with the firm HR Director.
• Communicate with all external persons as needed, to facilitate moving case forward.
• Answer questions from Case Managers & Case Management Supervisor to help move cases forward.
• Process loan request/documents.

Medical Records

• Oversee all aspects of the medical records department.
• Monitor case flow and ensure files are A/S reviewed in a timely manner.
• Review files to determine if clients are released or should be released, in an effort to get files A/S’d and out to insurance company.
• Address questions from Medical Records Supervisor as well as from other members of medical records department.
• Oversee department to ensure all metrics are satisfied.
• Review files to determine whether treatment is related to auto accident-induced injuries.
• Find solutions when medical records staff are having difficulty getting medical records.

Settlement

• Perform settlement appointments regularly.
• Handle all withdrawal and terminations of the pre-litigation department.
• Strategize for ways to improve value of cases for client benefits.
• Improve time-on-desk metrics as they relate to CSS and Medical Records departments.
• Review all new non-priority cases for Statute of Limitations and adjust Litify accordingly.
• Utilize the dashboard reports to analyze files ready to A/S.
• Review Settlement Memo’s after negotiations are complete for accuracy.
• Answer questions from other attorneys and team members regarding settlements.
• Review releases.
• Handle all conversations with adjusters, regarding issues, post-settlement.
• Ensure the DLAW method of asking for referrals is employed during each disbursement.

Qualifications

• Juris Doctor from an ABA accredited law school
• Admission in good standing to NC State Bar; admission to SC State Bar a plus
• Minimum of 2 years of personal injury practice experience required
• Must have passion for client service and building a world-class operation
• Ability to build strong relationships, manage multiple priorities and lead others
• Supervisory experience highly preferred
• Ability to multi-task while maintaining high attention to detail
• Excellent analytical, oral and written communication skills and attention to detail
• Ability to work independently in a fast-paced, high-volume practice
• Demonstrate the highest level of personal integrity, client confidentiality & adherence to ethical standards
• Knowledge of Microsoft Windows/Office and ability to learn and use various software programs
• Experience using Litify or other CRM software preferred
• Bilingual (Spanish) a plus

Benefits

• Competitive salary
• Medical, dental, and vision insurance
• Base life insurance paid by the firm plus supplemental option
• Short and long-term disability paid by the firm
• 401(k) with match
• PTO, plus holidays and paid volunteer time off
• Education and gym reimbursement

Equal Opportunity Statement

DeMayo Law Offices is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business need, without regard to race, color, religion, national origin, sex, age, disability status, genetic information, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law.