Case Manager - Pre-Litigation

DM Injury Law; Kansas City (MO); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Health, vision, and dental insurance

401(k) with up to a 4% match

3 weeks of paid time off

Paid holidays

Free on-site parking

Great work/life balance—no long hours

Job summary

DM Injury Law is looking for a highly organized Pre-Litigation Case Manager in Kansas City, Missouri. This role will support attorneys during the early stages of a case, managing client communications and case documentation efficiently.

Ideal candidates will have strong customer service and communication skills, with at least one year of related experience. The firm offers a supportive environment, health benefits, and a great work/life balance.

Qualifications

• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills.
• Ability to manage a high-volume workload.

Responsibilities

• Communicate with clients daily by phone, email, and other channels.
• Manage a high number of cases (200+) and help keep them moving forward.
• Prepare case documents and gather supporting information.
• Review and organize medical records and billing documents.
• Draft basic letters and emails to clients and other parties.
• Handle incoming faxes and mail and file them appropriately.
• Track cases from start to finish to ensure steady progress.

Skills

Customer service skills

Communication skills

Organization skills

Microsoft Office proficiency

Education

High school diploma

Job description

We’re looking for a highly organized, people-focused individual who thrives in a fast-paced environment, communicates with confidence, and enjoys keeping things on track behind the scenes.

Legal experience is not required – we will provide training for the right candidate.

Requirements

• High school diploma required
• 1+ year of customer service, administrative, or office experience.
• Polished telephone and email communication skills
• Basic proficiency with Microsoft Office

Preference

• Experience working in a fast-paced office environment
• Ability to manage a high-volume workload while staying organized and detail-oriented

Job Overview

The Pre‑Litigation Case Manager will support attorneys during the early stages of a case, from initial client intake through pre‑litigation. This role works closely with the legal team to keep cases organized, ensure timely communication, and help move matters forward efficiently.

Strong communication skills and professional phone etiquette are important, as the Case Manager will regularly speak with clients, answer questions, and provide updates on their case.

This role is a great opportunity for someone who enjoys helping others and staying organized. The Case Manager plays an important part in supporting the legal team and helping deliver a positive experience for clients.

Responsibilities

• Communicate with clients daily by phone, email, and other channels
• Manage a high number of cases (200+) and help keep them moving forward
• Prepare case documents and gather supporting information
• Review and organize medical records and billing documents
• Draft basic letters and emails to clients and other parties
• Handle incoming faxes and mail and file them appropriately
• Track cases from start to finish to ensure steady progress

Employee Perks

• Health, vision, and dental insurance
• 401(k) with up to a 4% match
• 3 weeks of paid time off
• Paid holidays
• Great work/life balance—no long hours
• Free on-site parking
• Stable job with a growing law firm and a supportive team

EQUAL EMPLOYMENT OPPORTUNITY STATEMENT

DM Injury Law, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.