Personal Cruise Consultant

Norwegian Cruise Line Holdings Ltd.; Orlando (FL); On-site; USD 20,000 - 70,000; Full time

Job summary

Join a forward-thinking company as a Sales Consultant, where you will engage directly with customers to understand their travel needs and recommend exciting cruise options. This role involves building lasting relationships with clients, ensuring exceptional service, and achieving sales targets in a dynamic environment. You will gain in-depth knowledge of cruise products and be part of a supportive team that values your contributions. If you are passionate about travel and sales, this is an excellent opportunity to grow your career in the travel industry.

Benefits

401(k)

Paid time off

Medical insurance

Vision insurance

Qualifications

• Minimum one year of sales experience; cruise sales a plus.
• Excellent verbal communication skills required.

Responsibilities

• Promote sales by identifying travel needs and making recommendations.
• Build and maintain relationships with consumers to meet revenue goals.

Skills

Verbal Communication

Sales Techniques

Customer Service

Multi-tasking

Education

High School Diploma

Bachelor's Degree in Marketing

Job description

• Promotes sales to direct consumers by initiating calls, acting on leads and/or prospects in order to identify travel needs, present/explain Norwegian Cruise Line products and make travel recommendations.
• Establishes and maintains quality customer relationships by delivering exceptional customer service, establishing rapport, identifying and meeting customer needs and expectations to include meeting customer retention goals and following up with consumers as necessary, in order to close sale and meet/exceed revenue goals.
• Builds and maintains effective relationships with new and existing consumers. Maintains consumer prospect lists/contact database in order to identify client travel trends; Proactively and consistently seeks opportunities to promote and sell Norwegian Cruise Line products based on client travel history.
• Acquires in depth industry and company knowledge in order to articulate cruise product features, benefits, pricing and make recommendations to include promotions, itineraries, and auxiliary products such as stateroom upgrades, onboard credits and other shipboard amenities.
• Attends and actively participates in daily team meetings or relevant sales training in order to ensure appropriate sales techniques are being used and accurate information is being communicated to direct consumers.
• Participates in department approved mass e-mail campaigns targeting specific guests' profiles.
• Perform other job related functions as assigned.

Perform Other Job Related Functions As Assigned.

EDUCATION: High School Diploma or equivalent; Bachelor's degree in Marketing, Business Administration or related field preferred.

EXPERIENCE: Minimum one year of sales experience; 2 years sales experience preferred. Cruise sales a plus.

KNOWLEDGE AND SKILLS: Must have excellent verbal communication skills, in order to effectively communicate with direct guests on the telephone and internally. Must maintain strong working knowledge of Norwegian Cruise Line's products, including the current fleet and ship itineraries. Must be able to multi-task and work in a high energy sales environment that is goal/quota driven. Adherence to strictly enforced dress code required.

Job Type: Full-time

• 401(k)
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability preferred

Supplemental pay types:

• Commission pay

Norwegian Cruise Line Holdings Ltd. and its subsidiaries are equal opportunity employers, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristics protected by law. EEO is the law | EEO is the law GINA Supplement

Applicants have rights under Federal Employment Laws. Job Safety and Health: It’s the Law

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Industries

  Travel Arrangements

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Inferred from the description for this job

Medical insurance

Vision insurance

401(k)

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