Personal & Commercial Lines Customer Service Representative

Stephenson Insurance Associates; Clayton (NC); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Paid vacation and holidays

401(k) matching

Bonus based on performance

Competitive salary

Job summary

Stephenson Insurance Associates, an independent agency in historic downtown Clayton, North Carolina, seeks Customer Service Agents to handle calls from prospects and existing clients. The role includes servicing accounts, processing policy changes, and supporting billing questions while pursuing growth through quotes and new business.

We offer competitive compensation with salary plus commission/bonuses, and a benefits package including paid vacation, 401(k) matching, and a performance-based

Qualifications

• NC Property & Casualty Insurance license required or able to obtain, prior insurance experience preferred.
• Strong communication and professional demeanor when interacting with customers.

Responsibilities

• Serve existing clients and assist in acquiring new clients.
• Answer incoming calls and emails from customers and prospects.
• Process policy changes and assist with billing questions and payments.
• Provide quotes to prospective clients and explain coverage options.
• Collaborate with team to meet sales and service targets.

Skills

Clear communication

Customer service mindset

Education

NC Property & Casualty Insurance license

Job description

Benefits:

• Paid vacation and holidays
• 401(k) matching
• Bonus based on performance
• Competitive salary

Job Description

Stephenson Insurance Associates is an independent insurance agency located in historic downtown Clayton, North Carolina. We are looking for individuals who strive to provide service that exceeds the expectations of our customers. Our Customer Service Agents handle incoming calls from prospective new clients and current clients. We offer competitive compensation packages that include salary plus commission and bonuses for individuals who are motivated to grow and succeed.

Responsibilities and Duties

The Customer Service Agent will provide support in servicing existing accounts and acquisition of new accounts. Duties include fielding incoming calls and emails from existing clients and potential new clients, processing policy changes, assisting with billing questions and payments, and providing quotes to prospective new clients.

Qualifications and Skills

Qualified candidates should possess a NC Property & Casualty Insurance license. Prior insurance experience is preferred. Candidates should be skilled in communicating clearly and professionally with customers and prospective customers.