Personal Care Outreach Coordinator

Addus HomeCare; Chicago (IL); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Health benefits

Dental & Vision benefits

Continued education

PTO

401k plan

Life insurance

Employee discounts

Job summary

Addus HomeCare in West Chicago is seeking a Personal Care Outreach Coordinator with a sales mindset to drive client referrals, coordinate assessments, and market our home care services to referral sources. The role reports to the Assistant Director PC or Branch Director PC and emphasizes building community relationships and managing marketing activities.

The ideal candidate has 2-4 years in sales or marketing related roles, healthcare experience, and strong communication skills.

Qualifications

• Oversee client referrals and ensure timely processing of referrals.
• Educate physician offices, hospitals, and nursing facilities about home care services.
• Coordinate client services between referral sources and the company.

Responsibilities

• Build relationships with community organizations and referral sources.
• Travel as needed to territory within West Chicago.
• Maintain documentation of marketing expenditures and reports.

Skills

Sales

Marketing

Customer service

Communication

Time management

Travel

Education

Some College

Bachelor's degree preferred

Tools

Electronic Health Records (EHR)

Job description

We are looking for a Personal Care Outreach Coordinator (SALES) to join our team. This position will directly report to the Assistant Director PC or Branch Director PC and is responsible for overseeing client referrals, scheduling and performing assessments and marketing to referral sources. This position will also perform internal/external marketing and complete weekly statistical reports pertaining to intake and discharges.

Bilingual Preferred

Territory: West Chicago

• 60612, 60622, 60623, 60642, 60644, 60647

Pay: $50,000 to $60,000 + Bonus Opportunity

We offer our team the best

• Medical, Dental and Vision Benefits
• Continued Education
• PTO Plan
• Retirement Planning
• Life Insurance
• Employee discounts

What You'll Do

• Responsible for overseeing client referrals
  • Follows state and company policies and procedures regarding processing all incoming referrals within given timeframes
  • Educates physician offices slash groups, hospitals, skilled nursing facilities management, discharge planners and case managers on the benefits of personal Home Care Services
  • Obtain necessary documentation for procedure of referrals, including making every effort to obtain the practitioner’s orders within timeframe guidelines
  • Coordinate client services between referral source and the company
  • Contacts all leads in a timely manner and follows up with leads on a weekly basis
  • Builds relationships with the community, professional organizations, customers and clients to build a consistent source of referrals
  • Conducts pre-discharge hospital or skilled nursing facility visits at the client’s request to determine need
  • Conducts informational meeting with prospective clients to understand their needs and inform them of personal Home Care Services
  • Responsible for initiating a service agreement with individuals coming on service
  • Responsible for maintaining and documenting marketing expenditures and submitting expense reports in a timely manner
  • Assist with public relations outreach through speaking engagements in services and other involvement in community organizations, trade shows and co-marketing with allied healthcare professionals
• Familiarity with accreditations and licensure standards
• Knowledge of the electronic health care record
• Maintains a high degree of confidentiality at all times due to access to sensitive information
• Maintains regular, predictable, consistent attendance and is flexible to meet the needs of the department
• Follows all Medicare, Medicaid, and HIPAA regulations and requirements
• Abides by all regulations, policies, procedures and standards
• Performs other duties as assigned

About You

• Some College, Bachelor's preferred.
• 2-4 years’ experience in sales, marketing, customer service preferred
• Prior experience in healthcare
• Must have excellent professional communication and organizational skills.
• Ability to create a successful and meaningful marketing strategy for assigned territory
• Excellent interpersonal communication and time management skills
• Ability to work both independently and as a member of a team
• Ability to build relationships with Providers, Community Organizations & Referral Sources
• Knowledge of Healthcare Regulations & Compliance Requirements
• Willing to Travel

We Offer

• Comprehensive Benefits Package: Health Insurance, 401k Plan, Tuition Reimbursement, PTO
• Competitive Salaries
• Mileage Reimbursement
• Professional growth and development opportunities

#ACADCOR

Employee wellbeing is top priority at Addus Homecare, and we're thrilled to announce our recognition as the top healthcare company on Indeed's 2024 Top 100 Work Wellbeing Index. View the full rankings here: https://www.indeed.com/employers/work-wellbeing/work-wellbeing-100-ranking.