Personal Banking Experience Specialist

The Paducah Bank And Trust Company; Louisville (KY); On-site; USD 42,000 - 64,000; Full time

Job summary

The Paducah Bank And Trust Company in Louisville, KY seeks a Personal Experience Banker to deliver exceptional customer service, handle teller transactions, open accounts, and assist with loan applications. You will play a key role in fraud prevention and work with multiple departments to ensure a seamless banking experience.

This role requires the ability to communicate across channels, follow policies, and support Branch Experience Manager in achieving service goals.

Qualifications

• Education/training equivalent to an Associates’ Degree
• Education/training equivalent to a Bachelors’ Degree
• Education/training equivalent to a Masters’ Degree
• Advanced education/training in a recognized field of specialization, e.g. CPA, MBA

Responsibilities

• Customer service & relationship building: understand needs and provide tailored financial solutions
• Teller transactions: deposits, withdrawals, transfers and related tasks
• Loan services: assist with loan applications and referrals
• Fraud prevention & risk management: detect and report suspicious activity
• Collaboration & team support: work across departments to ensure a seamless customer experience

Skills

Customer service

Relationship building

Cross-selling

Communication

Fraud awareness

Team collaboration

Education

Associates’ Degree

Bachelor’s Degree

Masters Degree

Advanced education/training (e.g. CPA, MBA)

Job description

The Paducah Bank And Trust Company in Louisville, KY seeks a Personal Experience Banker to deliver exceptional customer service, handle teller transactions, open accounts, and assist with loan applications. You will play a key role in fraud prevention and work with multiple departments to ensure a seamless banking experience.

This role requires the ability to communicate across channels, follow policies, and support Branch Experience Manager in achieving service goals.