Personal Banker: Create Exceptional Customer Experiences

Civista-Bank; Bowling Green (OH); On-site; USD 40,000 - 56,000; Full time

Job summary

Civista Bank in Bowling Green, OH seeks a Personal Banker to build and maintain customer relationships, delivering an exceptional experience and by recommending products and referring partners to grow the branch and the bank.

The role involves daily operational tasks, cash handling, and helping customers use technology such as mobile banking and online services. Strong communication skills and a high school diploma are required.

Qualifications

• High School diploma or equivalent required.
• Customer service, sales, and cash handling experience preferred.
• Excellent oral, written and presentation skills.
• Detail oriented with the ability to work under deadlines with frequent interruptions.
• Above average knowledge of technology and willingness to adapt to new software technologies.
• Ability to work under deadlines with frequent interruption.

Responsibilities

• Create an exceptional customer experience daily by delivering a personal touch, building relationships, assessing needs, recommending products and referring partners to our customers to grow the branch and the bank.
• Dedication to personal growth through daily learning and adapting to current procedures and systems.
• Ensuring operational tasks are followed and completed daily.
• Execute customer requests with speed and accuracy.
• Maintain cash levels and outages within established guidelines.
• Communicate internally and externally, adhering to regulations and procedures for safety and soundness.
• Encourage the use of technology in banking interactions and teach customers how to use mobile/online banking.

Skills

Customer service

Sales

Cash handling

Communication skills

Detail oriented

Technology adaptability

Education

High School diploma or equivalent

Job description

Civista Bank in Bowling Green, OH seeks a Personal Banker to build and maintain customer relationships, delivering an exceptional experience and by recommending products and referring partners to grow the branch and the bank.

The role involves daily operational tasks, cash handling, and helping customers use technology such as mobile banking and online services. Strong communication skills and a high school diploma are required.