Personal Banking Concierge - White-Glove Service

GBCIB; California (MO); Híbrido; USD 32 000 - 42 000; Tempo integral

Resumo da oferta

GBCIB is seeking a Customer Service Associate to deliver a high-quality banking experience by processing transactions, assisting with account openings, and identifying customer needs. You will build relationships, offer suitable financial solutions, and maintain compliance in a fast-paced branch environment.

The role emphasizes accuracy, proactive problem-solving, and a White Glove service approach, supporting branch goals and customer satisfaction.

Qualificações

• High school diploma or equivalent.
• 1-2 years cash handling, customer service, or sales experience.
• Strong verbal and written communication skills.

Responsabilidades

• Serve as a trusted point of contact for customers by identifying financial needs and delivering appropriate banking solutions.
• Perform a broad range of branch activities including transaction processing and account opening with accuracy and compliance.
• Build and deepen customer relationships by proactively engaging customers and connecting them with products and services.
• Support branch sales, service, and promotional initiatives to enhance customer experience and branch performance.
• Assist leadership with daily operational activities such as transaction approvals, balancing, and reporting.

Conhecimentos

Cash handling

Customer service

Sales experience

Verbal communication

Written communication

Formação académica

High school diploma or equivalent

Descrição da oferta de emprego

GBCIB is seeking a Customer Service Associate to deliver a high-quality banking experience by processing transactions, assisting with account openings, and identifying customer needs. You will build relationships, offer suitable financial solutions, and maintain compliance in a fast-paced branch environment.

The role emphasizes accuracy, proactive problem-solving, and a White Glove service approach, supporting branch goals and customer satisfaction.