Personal Banking & Client Experience Advisor

Bank of America; Farmington (NM); On-site; USD 31,000 - 39,000; Full time

Job summary

Bank of America in the United States is seeking a teller to engage clients in the lobby, educate on self-service options, and process cash transactions with accuracy and courtesy.

Ideal candidates will build deep client relationships, understand financial goals, and connect customers to banking solutions while meeting regulatory expectations. The role requires flexibility to cover weekends and multiple centers within a reasonable commute.

Qualifications

• Must be enthusiastic, motivated and patient with clients.
• Strong relationship-building and outcome-focused mindset.
• Ability to learn and adapt to new information and technology platforms.
• Comfortable working weekends or extended hours as needed.

Responsibilities

• Executes the bank's risk culture and strives for operational excellence.
• Builds relationships with clients to meet financial needs.
• Follows processes to do what is right for clients and the bank, compliant with laws.
• Grows knowledge by collaborating with experts in small business, lending, and investments.
• Manages center traffic, appointments, and outbound calls.
• Drives the client experience and handles cash responsibilities.

Skills

Adaptability

Business Acumen

Customer and Client Focus

Oral Communications

Problem Solving

Account Management

Client Experience Branding

Client Management

Client Solutions Advisory

Relationship Building

Business Development

Pipeline Management

Prospecting

Referral Identification

Referral Management

Education

High School Diploma / GED

Bachelor's Degree or Business-related Associate’s Degree

Job description

Bank of America in the United States is seeking a teller to engage clients in the lobby, educate on self-service options, and process cash transactions with accuracy and courtesy.

Ideal candidates will build deep client relationships, understand financial goals, and connect customers to banking solutions while meeting regulatory expectations. The role requires flexibility to cover weekends and multiple centers within a reasonable commute.