Personal Banking Advisor - Grow Loyalty & Wallet

PNC Financial Services Group, Inc.; Dearborn (MI); On-site; USD 38,000 - 64,000; Full time

Benefits offered by this job

Medical/dental/vision coverage

401(k) with company match

Paid time off and holidays

Job summary

PNC Financial Services Group, Inc. in Dearborn, MI is seeking a Personal Banker to grow the branch customer base through proactive sales and outstanding service.

The role centers on delivering a full PNC conversation, identifying financial solutions, and driving customer loyalty within an in-office environment. You will engage with ecosystem partners to expand share of wallet, educate customers on digital tools, and maintain adherence to risk controls.

Qualifications

• Associates degree or equivalent required.
• 3+ years of related banking experience preferred.
• Background checks as per CFPB regulations.

Responsibilities

• Acquire and deepen branch customer base through sales and service activities.
• Drive proactive sales conversations using defined processes including outbound calling and lobby engagement.
• Position PNC solutions to drive revenue and customer loyalty.
• Educate customers on managing financial transactions leveraging technology.
• Adhere to policies, manage risk, and assist daily branch operations.

Skills

Accountability

Banking

Client Loyalty

Customer Experience

Customer Service

Identifying Opportunities

Leveraging Technology

Proactive Sales

Education

Associates or equivalent degree

Job description

PNC Financial Services Group, Inc. in Dearborn, MI is seeking a Personal Banker to grow the branch customer base through proactive sales and outstanding service.

The role centers on delivering a full PNC conversation, identifying financial solutions, and driving customer loyalty within an in-office environment. You will engage with ecosystem partners to expand share of wallet, educate customers on digital tools, and maintain adherence to risk controls.