Personal Banking Advisor

Citizens Bank; Stoughton (MA); On-site; USD 28,000 - 35,000; Full time

Benefits offered by this job

Volunteer time off

Donation matching

Career development

Health insurance

401(k) matching

Tuition assistance

Job summary

Citizens Bank in Stoughton, MA is seeking a friendly Teller to welcome customers in the lobby and help them use the bank’s digital tools. You’ll perform simple transactions, provide personalized assistance, and connect customers to bankers for next steps, while upholding all cash handling and policy standards.

This role emphasizes customer service, trust, and teamwork. We offer meaningful work, a path for growth through training, and strong benefits including health, retirement, and education

Qualifications

• High School degree or GED.
• Minimum of 6 months experience processing transactions (cash and/or digital payments).
• Minimum of 1 year demonstrated customer experience, recommending and referring products and services to customers.
• Strong listening and communication skills.
• Ability to effectively ask questions and identify needs to enhance and develop a long-term customer relationship.

Responsibilities

• Greet customers in the lobby and assist with simple transactions.
• Demonstrate and guide use of mobile app and ATMs.
• Provide personalized advice and connect customers to Bankers for next steps.

Skills

Customer service

Cash handling

Digital payments

Active listening

Education

High School diploma or GED

Job description

Citizens Bank in Stoughton, MA is seeking a friendly Teller to welcome customers in the lobby and help them use the bank’s digital tools. You’ll perform simple transactions, provide personalized assistance, and connect customers to bankers for next steps, while upholding all cash handling and policy standards.

This role emphasizes customer service, trust, and teamwork. We offer meaningful work, a path for growth through training, and strong benefits including health, retirement, and education