Personal Banker

Fhnb; Texas; Hybrid; USD 32,000 - 44,000; Full time

Benefits offered by this job

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Job summary

Fhnb in Wisconsin is seeking a front-line associate to deliver superior customer service in a busy bank branch. You will handle cash transactions, assist customers with deposits and withdrawals, and support sales of bank products in a high-volume environment.

The role requires 18+ years, a high school diploma or equivalent, and the ability to pass a background check. Flexibility for evenings, weekends, and holidays, and teamwork are essential to success.

Qualifications

• At least 18 years of age.
• High school diploma or equivalent or currently attending high school.
• Six months of retail or customer service experience preferred.
• Flexible schedule including evenings, weekends and holidays.
• Must pass background investigation.
• Able to work well with co-workers in a team.

Responsibilities

• Provide exceptional customer service in a high-volume sales environment and handle cash receipts and payments.
• Evaluate customer relationships and recommend bank products and services.
• Follow bank policies and supervisors' directions.
• Achieve monthly new account production targets as assigned.
• Participate in in-store prospecting and cross-sell bank services.
• Process deposits and cash transactions; balance daily operations.
• Receive cash and checks, verify amounts, and inspect endorsements.
• Enter transactions into computer and issue receipts.
• Sell money orders, cashier's checks, wires, and CDs; process Western Union wires.
• Provide bank services to a diverse customer base, including Spanish speakers.
• Perform additional tasks as requested by supervisors; maintain attendance and punctuality.

Skills

Customer service

Cash handling

Teamwork

Flexible schedule

Education

High school diploma or equivalent

Job description

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

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