Personal Banker - Killeen, TX

First National Bank Texas; Killeen (TX); Presencial; USD 28.000 - 35.000; Jornada completa

Descripción de la vacante

First National Bank Texas is seeking a teller to deliver exceptional customer service in a fast-paced retail banking setting in Texas. The role involves handling cash receipts and payments, balancing transactions, and guiding customers toward bank products and services to support their financial wellbeing.

You will work under supervision, contribute to a positive team, and accommodate a flexible schedule including evenings, weekends, and holidays.

Formación

• Provide exceptional customer service in a high-volume sales environment.
• Balance daily transactions and daily operations with accuracy.
• Cross-sell bank services and products to diverse customers.

Responsabilidades

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash.
• Evaluate new and existing customer relationships and recommend bank products and services.
• Follow established policies in accordance with the bank and supervisor's direction.
• Accountable for monthly new account production as assigned by management.
• Participate in an active sales environment including in-store aisle prospecting.
• Process deposits and pay out funds per bank procedures; balance each day.
• Receive cash and checks for deposit; verify amounts and endorsements.
• Examine cash to guard against counterfeit checks.
• Enter transactions into computer and issue receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell services; serve a Spanish-speaking population.
• Perform other tasks requested by supervisors as they relate to the bank.
• Maintain regular and punctual attendance and adhere to approval limits.

Conocimientos

Customer service

Cash handling

Sales

Team player

Educación

High school diploma/Equivalent

Herramientas

Computer

Descripción del empleo

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality


• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.