Personal Banker: Sales-Savvy Customer Advocate

Fhnb; Casa Grande (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Fhnb in Casa Grande, AZ is seeking a Bank Teller to provide exceptional customer service in a high-volume branch. You will handle cash transactions, deposits, withdrawals and cross-sell bank products while following policies. The role requires standing, a flexible schedule including evenings and weekends, and the capacity to work in a team.

Prior retail or customer service experience is preferred. This position serves a diverse client base, including Spanish-speaking customers, emphasizing

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent.
• Six months of work experience in a retail or customer service environment preferred.
• Flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality
• Approval limits will be based upon established authority levels

Skills

Customer service

Cash handling

Teamwork

Flexible schedule

Education

High school diploma

High school equivalency

Currently attending high school

Job description

Fhnb in Casa Grande, AZ is seeking a Bank Teller to provide exceptional customer service in a high-volume branch. You will handle cash transactions, deposits, withdrawals and cross-sell bank products while following policies. The role requires standing, a flexible schedule including evenings and weekends, and the capacity to work in a team.

Prior retail or customer service experience is preferred. This position serves a diverse client base, including Spanish-speaking customers, emphasizing