Bilingual Personal Banker (Spanish/English) — Cash & Accounts

1stnb; Phoenix (AZ); Hybrid; USD 32,000 - 42,000; Full time

Job summary

1stnb in Phoenix, AZ is seeking a customer service focused teller to assist a diverse customer base. You will handle cash transactions, help customers with deposits and account services, and promote bank products in a high-volume environment.

The role requires a friendly communicator fluent in Spanish and English, with a HS diploma or equivalent and prior retail or service experience preferred. Flexible scheduling is expected. Background checks are required.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent or currently attending high school.
• Ability to communicate clearly and professionally in both Spanish and English.
• Six months of work experience in a retail or customer service environment preferred.
• Must be able to work a flexible schedule including evenings, weekends, and holidays.
• Must successfully pass background investigation according to company policy.
• Must be able to get along with co-workers and work effectively in a team environment.

Responsibilities

• Provide exceptional customer service, involving receipt and payment of cash in a high-volume sales environment.
• Evaluate customer relationships to offer bank products and services.
• Follow established policies in accordance with the bank and supervisor directions.
• Achieve monthly new account production as assigned by upper management.
• Participate in an active sales environment including in-store aisle prospecting.
• Process deposits and pay out funds, record transactions, and balance daily operations.
• Receive cash and checks for deposits, verify amounts and endorsements.
• Examine cash to guard against counterfeit checks and identification.
• Enter transactions into computer and issue customer receipts.
• Sell and prepare money orders, cashier's checks, wires, and CDs.
• Process Western Union wires and cash advances.
• Cross-sell bank services and products to a diverse customer base, including Spanish speakers.
• Perform other tasks as requested by supervisors relating to bank functions.
• Maintain regular and punctual attendance; adhere to approval limits.

Skills

Bilingual Spanish/English

Customer service

Cash handling

Clear communication

Education

High school diploma or equivalent

Job description

1stnb in Phoenix, AZ is seeking a customer service focused teller to assist a diverse customer base. You will handle cash transactions, help customers with deposits and account services, and promote bank products in a high-volume environment.

The role requires a friendly communicator fluent in Spanish and English, with a HS diploma or equivalent and prior retail or service experience preferred. Flexible scheduling is expected. Background checks are required.