Personal Banker: Relationship Builder & Loans (Deer Valley)

Zions Bancorporation; Phoenix (AZ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Life and Disability Insurance

PTO and 11 holidays

401(k) with match

Tuition Reimbursement

Mental health benefits

Job summary

National Bank of Arizona is seeking a Branch Relationship Banker (Personal Banker) for the Deer Valley area to deliver full-service banking, sales, and personalized client service. You will open accounts, handle loan processing, and refer customers to appropriate bank products, while maintaining strong relationships and resolving issues promptly.

The role requires 1+ years in sales or teller work, strong communication skills, and a customer-centric mindset.

Qualifications

• High School diploma or equivalent and 1+ years' experience in sales, teller, new accounts or loan processing or other directly related experience.
• Previous experience in a financial sales representative-oriented role preferred.
• Working knowledge of mathematical calculations and standard banking products, services and transactions.
• Solid knowledge of all retail products and services. Basic knowledge of consumer lending applications.
• Proven customer service, interpersonal and communication skills, both verbal and written.
• Effective selling, cross-selling and referral skills.
• Solid mathematical, problem-solving and negotiation skills.
• Solid interpersonal & relationship building skills.
• Strong attention to detail and time management.
• Proficient in basic computer skills.
• Bilingual proficiency in English and Spanish languages, is preferred.
• This position requires National Mortgage Licensing System (NMLS) registration under the terms of the S.A.F.E. Act.

Responsibilities

• Performs full-service banking services to new and existing customers within the branch, with a primary focus on sales and service.
• Resolve client concerns through direct personal action or by referring clients to an alternative bank department’s resource.
• Responsible for making appropriate referrals for other bank products and services, including commercial lending products.
• Follows up with clients as needed.
• May be responsible to perform cash transactions, open or update accounts, originate and close consumer or small business loans.
• Responsible for resolving customer service issues.
• Establishes, expands and maintains a strong customer relationship by providing extensive, personalized service focused on the specific needs of each banking customer.
• May be responsible for processing cash transactions and other customer service duties within the branch.
• Other duties as assigned.

Skills

Customer service

Bilingual English/Spanish

Sales experience

Cross-selling

Interpersonal skills

Financial products

Education

High School diploma or equivalent

Job description

National Bank of Arizona is seeking a Branch Relationship Banker (Personal Banker) for the Deer Valley area to deliver full-service banking, sales, and personalized client service. You will open accounts, handle loan processing, and refer customers to appropriate bank products, while maintaining strong relationships and resolving issues promptly.

The role requires 1+ years in sales or teller work, strong communication skills, and a customer-centric mindset.