Personal Banker - Red Oak, TX

First Convenience Bank; Red Oak (TX); On-site; USD 32,000 - 43,000; Full time

Job summary

First Convenience Bank in Red Oak, TX is seeking a Customer Service Associate/Teller to handle cash receipts, deposits, and payments in a fast-paced branch environment.

You will assess customer needs and recommend bank products, perform transactions with accuracy, and support a diverse clientele, including Spanish-speaking customers. Flexibility to work evenings, weekends, or holidays is required, and you must stand for extended periods.

Qualifications

• Minimum education: high school diploma or equivalent.
• Six months of retail or customer service experience preferred.
• Must be able to work a flexible schedule including evenings and weekends.

Responsibilities

• Provide exceptional customer service while handling cash in a high-volume environment.
• Evaluate customer needs and recommend bank products and services.
• Follow bank policies and procedures under supervision.
• Achieve monthly new account production targets.
• Cross-sell bank services to a diverse customer base, including Spanish speakers.
• Process deposits, withdrawals, money orders, wires, and other transactions accurately.
• Maintain accuracy and balance each day’s operations.
• Stand for extended periods and work in a busy branch.

Skills

Customer service

Cash handling

Teamwork

Education

High school diploma or equivalent

Job description

• At least 18 years of age
• High school diploma, high school equivalency or currently attending high school
• Six months of work experience in a retail or customer service environment preferred
• Must be able to work a flexible schedule including evenings, weekends, and holidays
• Must successfully pass background investigation according to company policy
• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.
• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success
• Follow established policies in accordance with the bank and the supervisor s direction
• Accountable for the personal achievement of monthly new account production as assigned by upper management
• Participate in an active sales environment that may require in-store aisle prospecting
• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations
• Receive cash and checks for deposit, verify amounts, and look for check endorsements
• Examine cash carefully to guard against acceptance of counterfeit checks and identification
• Enter transactions into computer and issue customer receipts
• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit
• Process western union wires and cash advances
• Cross-sell bank services and products
• Provide bank services to a diverse customer base, including a large Spanish speaking population
• Perform other tasks requested by supervisors as they relate to the bank and its functions
• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements:

• Required to stand or walk for extended periods of time dependent upon branch location
• Ability to work in a high volume, stressful and noisy environment
• Schedules are prepared based on business need and subject to change at any time
• Operate a computer and other office machinery
• Ability to lift up to 50 lbs.