Personal Banker - No Sales

Jobvite, Inc.; Leawood (KS); On-site; USD 40,000 - 56,000; Full time

Job summary

First Business Bank is seeking a Personal Banker at our Leawood, KS location. This onsite role emphasizes high-level client service with no sales goals, handling deposits, withdrawals, and account maintenance.

You will respond to client inquiries, process transactions, and perform notary and other administrative duties, contributing to an engaging, service-driven environment.

Qualifications

• 1+ year banking experience required.
• Well-developed client and interpersonal skills.
• Well-developed written and verbal communication skills.
• Ability to engage clients to determine their banking needs.
• Ability to listen and resolve clients' problems and issues.

Responsibilities

• Provide exceptional client service to bank clients, prospects and employees with in-depth knowledge of bank products and services.
• Process teller transactions with accuracy: deposits, withdrawals, cashier's checks, foreign currency, and gift cards.
• Open and maintain deposit accounts and update customer information.
• Perform administrative duties including notary services, credit verifications, and intrafi reports.

Skills

Client service

Interpersonal skills

Written & verbal communication

Active listening

Job description

Join us today as a Personal Banker- No Sales! First Business Bank is aTop Workplaces USA company, learn more here.

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other's differences, and a focus on improving our communities, we are confident you'll find the experience is your advantage. We're delighted you're considering joining us.

OVERVIEW

This position is onsite Monday-Friday 8am-5pm at the Leawood, KS location.

Specifically, as a Personal Banker- you will:

Be responsible for providing the highest level of client service to all Bank clients, prospects and employees utilizing in-depth knowledge of Bank products and services. No sales goals!

Provide Exceptional Client Service

• Respond to clients' questions by answering the telephone promptly, greeting clients upon their entering the bank, and promptly responding to emails.

Perform Transactions with Accuracy

• Receive, verify and post checks and cash for deposit to account
• Process withdrawals and cash checks for clients and non-clients.
• Issue Cashier's Checks, foreign currency, and gift cards with available funds.
• Process and scan all teller transactions through branch capture
• Process wire transfer requests.

Perform Account Opening and Maintenance with Accuracy

• Create documents and open deposit products on the bank system for clients with accuracy
• Accurately complete stop payment orders, address changes, account information updates, and general account maintenance as requested
• Upload debit card applications and perform debit card maintenance as needed.

Other Administrative Duties

• Process Credit Verifications
• Notary Public Services
• Review IntraFi reports, print and mail customer notices, and balance GL accounts daily. Open new IntraFi accounts and process corresponding deposit account and GL entries

The successful candidate should have:

• 1+ year banking experience required
• Well-developed client and interpersonal skills.
• Well-developed written and verbal communication skills.
• Ability to engage clients to determine their banking needs.
• Ability to listen and resolve clients' problems and issues.