Personal Banker - No Sales

First Business Bank; Leawood (KS); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

No sales goals

On-site work

Job summary

First Business Bank in Leawood, KS is seeking a Personal Banker focused on exceptional client service with no sales quotas. This onsite role supports clients and colleagues with accurate transactions and trusted guidance.

Responsibilities include greeting clients, processing deposits and withdrawals, opening and maintaining accounts, and performing notary and intrafin duties as needed, ensuring accuracy and compliance in every interaction.

Qualifications

• 1+ year banking experience required.
• Strong written and verbal communication skills required.
• Ability to engage clients to determine their banking needs.

Responsibilities

• Respond to clients’ questions by answering the telephone promptly, greeting clients upon their entering the bank, and promptly responding to emails.
• Receive, verify and post checks and cash for deposit to account
• Process withdrawals and cash checks for clients and non-clients.
• Issue Cashier’s Checks, foreign currency, and gift cards with available funds.
• Process and scan all teller transactions through branch capture
• Process wire transfer requests.
• Create documents and open deposit products on the bank system for clients with accuracy
• Accurately complete stop payment orders, address changes, account information updates, and general account maintenance as requested
• Upload debit card applications and perform debit card maintenance as needed.
• Process Credit Verifications
• Notary Public Services
• Review IntraFi reports, print and mail customer notices, and balance GL accounts daily. Open new IntraFi accounts and process corresponding deposit account and GL entries

Skills

Banking experience

Client service

Interpersonal skills

Written communication

Verbal communication

Active listening

Needs assessment

Job description

Join us today as a Personal Banker- No Sales!
First Business Bank is aTop Workplaces USA company, learn more here .

At the heart of First Business Bank, we believe success comes down to putting people first. Our people are our priority - they embody ambition, experience, and client focus. The result is extremely engaged employees who provide unmatched client satisfaction. With comprehensive total rewards to support our team members, a commitment to valuing each other’s differences, and a focus on improving our communities, we are confident you’ll find the experience is your advantage. We’re delighted you’re considering joining us!

OVERVIEW

This position is onsite Monday-Friday 8am-5pm at the Leawood, KS location.

Specifically, as a Personal Banker- you will:

Be responsible for providing the highest level of client service to all Bank clients, prospects and employees utilizing in-depth knowledge of Bank products and services. No sales goals!

Provide Exceptional Client Service

• Respond to clients’ questions by answering the telephone promptly, greeting clients upon their entering the bank, and promptly responding to emails.

Perform Transactions with Accuracy

• Receive, verify and post checks and cash for deposit to account
• Process withdrawals and cash checks for clients and non-clients.
• Issue Cashier’s Checks, foreign currency, and gift cards with available funds.
• Process and scan all teller transactions through branch capture
• Process wire transfer requests.

Perform Account Opening and Maintenance with Accuracy

• Create documents and open deposit products on the bank system for clients with accuracy
• Accurately complete stop payment orders, address changes, account information updates, and general account maintenance as requested
• Upload debit card applications and perform debit card maintenance as needed.

Other Administrative Duties

• Process Credit Verifications
• Notary Public Services
• Review IntraFi reports, print and mail customer notices, and balance GL accounts daily. Open new IntraFi accounts and process corresponding deposit account and GL entries

The successful candidate should have:

• 1+ year banking experience required
• Well-developed client and interpersonal skills.
• Well-developed written and verbal communication skills.
• Ability to engage clients to determine their banking needs.
• Ability to listen and resolve clients’ problems and issues.