Personal Banker

Fhnb; Gallup (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Fhnb in Gallup, NM is seeking a Retail Banking Teller to deliver exceptional customer service in a high-volume setting, handling receipts, deposits, and cash transactions with accuracy.

You will assess customer needs, promote bank products, follow standard procedures, and participate in an active sales environment. Bilingual Spanish support is valued to assist a diverse clientele; punctual attendance is essential.

Qualifications

• At least 18 years of age and eligible to work in the US.
• High school diploma or equivalent or current student status.
• Background check as per company policy and ability to work in a team.

Responsibilities

• Provide customer service, handle cash receipts and payments in a high-volume environment.
• Evaluate customer needs and recommend bank products and services.
• Follow bank policies and ensure accurate daily balance and recordkeeping.
• Open new accounts as assigned and cross-sell services to customers.
• Receive deposits, cash checks, and process transactions via computer systems.
• Sell money orders, cashier's checks, wires, and CDs as appropriate.
• Support a diverse customer base, including Spanish-speaking clients.
• Maintain regular and punctual attendance and cooperate with supervisors.

Skills

Customer service

Cash handling

Teamwork

Sales

Education

High school diploma or equivalent

Tools

POS system

Bank computer systems

Job description

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

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