Personal Banker

Fhnb; Fort Smith (AR); Hybride; USD 28 000 - 34 000; Plein temps

Résumé du poste

Fhnb is seeking a teller to provide friendly service, handle cash, and promote bank products in a busy branch. The role includes assisting a diverse customer base, including Spanish-speaking clients, while meeting daily transaction and sales goals.

The position requires 18+ years of age, a high school education or current enrollment, and preferred 6 months of retail or customer service experience. Regular attendance and teamwork are essential.

Qualifications

• Must be at least 18 years old.
• High school diploma or current enrollment.
• Six months of retail or customer service experience preferred.

Responsabilités

• Provide customer service and process cash transactions in a high-volume environment.
• Recommend bank products to customers to support financial success.
• Follow bank policies and supervisor directions.
• Achieve monthly new account production targets.
• Prospect in-store for sales opportunities.
• Process deposits, cash, and balance daily transactions.
• Receive cash and checks, verify amounts and endorsements.
• Guard against counterfeit checks and IDs.
• Enter transactions and issue receipts.
• Cross-sell bank services to a diverse customer base.
• Attend to a Spanish-speaking customer base.
• Perform other tasks as assigned by supervisors.
• Maintain regular attendance.

Connaissances

Customer service experience

Cash handling

Teamwork

Flexible schedule

Attention to detail

Formation

High school diploma or currently attending high school

Description du poste

• At least 18 years of age


• High school diploma, high school equivalency or currently attending high school


• Six months of work experience in a retail or customer service environment preferred


• Must be able to work a flexible schedule including evenings, weekends, and holidays


• Must successfully pass background investigation according to company policy


• Must be able to get along with co-workers and work effectively in a team environment

Job Description

• Under direct supervision, provide exceptional customer service, involving receipt and payment of cash, while working in a high volume, sales environment.


• Evaluate new and existing customer relationships and recommend bank products and services to support their financial success


• Follow established policies in accordance with the bank and the supervisor s direction


• Accountable for the personal achievement of monthly new account production as assigned by upper management


• Participate in an active sales environment that may require in-store aisle prospecting


• Process deposits and pay out funds in accordance with bank procedures, to record all transactions accurately and balance each day's operations


• Receive cash and checks for deposit, verify amounts, and look for check endorsements


• Examine cash carefully to guard against acceptance of counterfeit checks and identification


• Enter transactions into computer and issue customer receipts


• Sell and prepare money orders, cashier's checks, bank-to-bank wires, and certificates of deposit


• Process western union wires and cash advances


• Cross-sell bank services and products


• Provide bank services to a diverse customer base, including a large Spanish speaking population


• Perform other tasks requested by supervisors as they relate to the bank and its functions


• Regular and predictable attendance and punctuality

• Approval limits will be based upon established authority levels

Environmental and Physical Requirements

• Required to stand or walk for extended periods of time dependent upon branch location


• Ability to work in a high volume, stressful and noisy environment


• Schedules are prepared based on business need and subject to change at any time


• Operate a computer and other office machinery


• Ability to lift up to 50 lbs.

Member FDIC, Equal Housing Lender
FCBI is an Equal Opportunity Employer
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at[phone].

EEO is the Law