Personal Banker II — Trusted Financial Advisor

Fifth Third Bank; Fishers (IN); On-site; USD 35,000 - 52,000; Full time

Job summary

Fifth Third Bank in Fishers, Indiana is seeking a Personal Banker Associate II to deliver an exceptional customer experience and build lasting relationships with current and prospective customers. You will guide clients through financial needs, offering solutions across the customer lifecycle using a consultative sales and service approach.

The role requires knowledge of banking products, strong communication, and adherence to risk policies, including NMLS requirements.

Qualifications

• High School Diploma/GED and 1 year customer service experience, or college degree or equivalent military experience.
• Experience in a sales environment.
• Ability to develop comfort with new household acquisitions and deepen customer relationships.
• Ability to professionally represent Fifth Third Bank in verbal and written communication.
• Capable of analyzing credit and financial information.
• Exhibits business acumen.
• Demonstrated ability in making sound decisions.
• S.A.F.E. Act registration required at the time of employment through the NMLS.

Responsibilities

• Create a memorable customer experience by cultivating, maintaining, and enhancing relationships in an assigned book of business via outreach.
• Use a consultative approach to uncover needs and tailor recommendations.
• Maintain knowledge of products, services, and processes offered.
• Collaborate with internal partners to meet customer needs and resolve problems.
• Analyze customer credit data to ensure suitable solutions.
• Provide customer support reinforcing value of technology.
• Adhere to the Bancorp Code of Conduct and Ethics and related policies.
• Other duties as assigned.

Skills

Customer service

Sales experience

Communication skills

Credit & financial analysis

Decision making

Business acumen

NMLS/S.E.F.E. Act knowledge

Education

High School Diploma/GED or college degree

Job description

Fifth Third Bank in Fishers, Indiana is seeking a Personal Banker Associate II to deliver an exceptional customer experience and build lasting relationships with current and prospective customers. You will guide clients through financial needs, offering solutions across the customer lifecycle using a consultative sales and service approach.

The role requires knowledge of banking products, strong communication, and adherence to risk policies, including NMLS requirements.