Personal Banker II: Sales & Service Pro

Fifth Third Bank; Wisconsin; On-site; USD 42,000 - 64,000; Full time

Job summary

Fifth Third Bank is launching a Retail Personal Banker II program in Portage, Michigan, with a 9‑week onboarding and rotations in Operations and Sales & Service. The program leads to a Retail Personal Banker II role focused on deposits, loans, and fee-based services through consultative sales and strong customer relationships.

Selected candidates will complete the certification to demonstrate capability for the Retail Personal Banker job family and will engage in cross-selling across the

Qualifications

• College degree or transferrable skills required or preferred.
• Experience in financial industry preferred.
• Ability to engage in sales activities to acquire new customers and cross-sell.
• Understanding of basic math for credit and financial analysis.
• Professional appearance and communication.

Responsibilities

• Use consultative sales process to assess customer financial needs.
• Maintain knowledge of Retail products and cross-sell solutions.
• Set appointments for periodic financial reviews using approved tools.
• Develop relationships with Business Partners and refer customers as needed.
• Meet production goals and contribute to revenue growth.
• Guide CSRs on sales and referral processes.
• Maintain confidentiality and ethical behavior.

Skills

Sales experience

Customer service

Communication

Financial analysis basics

Relationship building

Education

College degree or transferrable experience

Job description

Fifth Third Bank is launching a Retail Personal Banker II program in Portage, Michigan, with a 9‑week onboarding and rotations in Operations and Sales & Service. The program leads to a Retail Personal Banker II role focused on deposits, loans, and fee-based services through consultative sales and strong customer relationships.

Selected candidates will complete the certification to demonstrate capability for the Retail Personal Banker job family and will engage in cross-selling across the