Personal Banker II - Member Sales & Service

KEMBA Financial Credit Union Inc.; Reynoldsburg (OH); On-site; USD 22,000 - 30,000; Full time

Job summary

KEMBA Financial Credit Union Inc. seeks a Member Service Representative II to drive member sales and deliver high-quality service in person and by phone. You will recommend products, resolve issues, and maintain relationships, while supporting branch operations and staying compliant with policies.

Reporting to the Branch Manager, this non-exempt role emphasizes accuracy, teamwork, and a proactive approach to member needs within a credit union environment.

Qualifications

• High school diploma or equivalent required.
• 1–2 years of sales or customer service experience.
• Prior experience in a financial/banking institution preferred.
• Strong organizational skills and attention to detail.
• Professional demeanor and effective communication skills.
• Basic PC skills (Windows).
• Assertive problem-solving abilities.

Responsibilities

• Sell and service members’ financial products and services.
• Resolve member issues with listening and solutions.
• Meet or exceed sales, service and productivity goals.
• Respond to member inquiries and process account changes as needed.
• Maintain professional relationships with members and staff.
• Coordinate with coworkers and management; complete reports accurately.

Skills

Sales & service

Customer service

Communication

Problem solving

Attention to detail

Professional demeanor

Basic PC skills

Education

High school diploma or equivalent

Job description

KEMBA Financial Credit Union Inc. seeks a Member Service Representative II to drive member sales and deliver high-quality service in person and by phone. You will recommend products, resolve issues, and maintain relationships, while supporting branch operations and staying compliant with policies.

Reporting to the Branch Manager, this non-exempt role emphasizes accuracy, teamwork, and a proactive approach to member needs within a credit union environment.