Remote Member Services & Sales Associate

KEMBA Financial Credit Union Inc.; Columbus (OH); On-site; USD 21,000 - 28,000; Full time

Job summary

KEMBA Financial Credit Union Inc. is seeking a Virtual Branch Services Representative to provide sales and service support for Members via call center channels. The role emphasizes accurate information, issue resolution, and proactive service.

The incumbent will handle inquiries related to loans and deposits, assist MSRs and lending staff, and strive to meet productivity and service goals while maintaining compliance with policies.

Qualifications

• Minimum high school diploma or equivalent education and experience.
• Experience in customer service roles is required.
• Strong organizational skills and attention to detail are essential.
• Must value a high degree of accuracy and speed.
• Excellent verbal and written communication skills are required.

Responsibilities

• Provide sales and service support for Member-based business via inbound/outbound calls, email, and internet activity.
• Open new membership and deposit accounts; document, research and resolve issues or escalate as needed.
• Cross-sell additional services where they fit the Member’s needs.
• Maintain up-to-date status of activities with management reporting.
• Ensure all duties are performed in compliance with KEMBA policy and procedures.

Skills

Customer service

Communication

Organizational skills

Attention to detail

Verbal and written communication

Adaptability

Education

High school diploma

Job description

KEMBA Financial Credit Union Inc. is seeking a Virtual Branch Services Representative to provide sales and service support for Members via call center channels. The role emphasizes accurate information, issue resolution, and proactive service.

The incumbent will handle inquiries related to loans and deposits, assist MSRs and lending staff, and strive to meet productivity and service goals while maintaining compliance with policies.